Scotiabank

Manager, Product Management, Credit Cards & Unsecured Lending - Tangerine

Scotiabank • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; MBA or other graduate degree considered an asset.
  • 5+ years of progressive experience in product management, partnerships, and customer engagement.
  • Strong business acumen, including assessing financial drivers and profitability levers.
  • Experience managing external partnerships with a focus on mutual value creation.
  • Proven ability to work through ambiguity and change, delivering results consistently.

Responsibilities

  • Develop and execute strategies that align with Tangerine's growth agenda.
  • Act as a key product and business partner to define opportunities and deliver outcomes.
  • Identify growth opportunities across client engagement and portfolio profitability.
  • Assess portfolio performance and contribute to roadmap planning.
  • Translate insights into actionable recommendations for product and partner management.

Benefits

  • Diverse and inclusive work culture focused on client-centric innovation.
  • Access to extensive learning opportunities for career growth.
  • Impactful role in transforming banking experiences for clients.
  • Support for financial wellbeing through comprehensive benefits.
  • Flexible work environment without strict dress codes.
Full Job Description
Requisition ID: 273961

What you will be doing:

Support Tangerine's product, loyalty, partnership, and engagement priorities by managing initiatives that deepen client relationships, strengthen portfolio performance, and deliver differentiated digital experiences. This role works with partners across Tangerine, Scotiabank, and external organizations to translate client insights, market trends, performance results, emerging technologies, and transformation priorities into practical recommendations, roadmap inputs, execution plans, and optimization opportunities that support sustainable growth.

Is this role right for you? In this role, you will:

  • Contribute to the development and execution of product, loyalty, partnership, and engagement strategies that align to Tangerine's growth agenda, transformation priorities, and evolving client needs.
  • Act as a key product and business partner across assigned portfolios or initiatives, working with internal and external stakeholders to define opportunities, build alignment, and deliver measurable business outcomes.
  • Identify and evaluate growth opportunities across acquisition, onboarding, activation, engagement, retention, revenue, client value, and portfolio profitability.
  • Bring a commercial mindset to product and partnership management by assessing portfolio performance, business cases, financial impacts, client behaviour, partner economics, campaign performance, and profitability levers.
  • Contribute to roadmap planning and prioritization by assessing client value, business impact, operational readiness, risk considerations, partner dependencies, delivery capacity, and ability to accelerate meaningful outcomes.
  • Use portfolio performance, customer behaviour, market intelligence, and competitive insights to recommend initiatives that strengthen acquisition, engagement, retention, primacy, and profitability.
  • Manage and optimize partner relationships by aligning shared priorities, monitoring performance, resolving issues, and identifying opportunities to create incremental client and business value.
  • Partner with Marketing, Digital, Analytics, Operations, Risk, Legal, Compliance, Finance, Technology, and external partners to support coordinated planning and execution across the client lifecycle.
  • Develop business recommendations, briefing materials, performance updates, and decision support for leaders and cross-functional stakeholders.
  • Translate strategic priorities into clear business requirements, client experience considerations, operational impacts, governance needs, and implementation plans.
  • Champion test-and-learn approaches to improve product performance, campaign effectiveness, client experience, and partner value delivery.
  • Apply a growth mindset and transformation lens by embracing new tools, AI-enabled ways of working, experimentation, and continuous improvement to simplify how teams deliver value.
  • Help identify obstacles, clarify priorities, escalate issues, and support momentum across teams while balancing speed, quality, trust, and client outcomes.
  • Support a client-obsessed culture by ensuring recommendations and decisions consider simplicity, transparency, value, accessibility, inclusion, trust, and ease of use.
  • Monitor business results, risks, issues, and trends; escalate insights and recommendations to support continuous improvement and effective governance.
  • Contribute to Tangerine's culture by fostering inclusion, constructive challenge, accountability, and transparent communication during periods of change.
  • Support compliance with Tangerine and Scotiabank policies, procedures, risk appetite, regulatory expectations, control requirements, and governance standards.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Bachelor's degree required; MBA or other graduate degree considered an asset.
  • 5+ years of progressive experience in product management, portfolio management, loyalty, partnerships, customer engagement, business strategy, digital experience, or financial services delivery.
  • Experience driving business growth through product management, partnerships, portfolio optimization, lifecycle management, or client engagement strategies.
  • Strong business acumen, including experience assessing business cases, financial drivers, partner economics, campaign performance, revenue opportunities, and profitability levers.
  • Experience supporting product strategy, roadmap development, business case development, performance management, or cross-functional delivery in a regulated environment.
  • Ability to turn customer insights, competitive trends, market intelligence, and performance data into actionable recommendations and execution plans.
  • Experience managing external partnerships or cross-enterprise relationships with a focus on mutual value creation and measurable outcomes.
  • Comfort and confidence adapting to new tools, technologies, AI-enabled ways of working, and evolving operating models that support faster, smarter, and more scalable delivery.
  • Demonstrated ability to move work forward through ambiguity and change, bringing structure, practical judgment, and a bias for action to evolving business environments.
  • Strong collaboration skills with a track record of building trust, fostering inclusion, encouraging constructive challenge, and contributing to high-performing teams.
  • Strong business thinking with the ability to connect client needs, business objectives, market trends, financial outcomes, operational considerations, and risk impacts.
  • Demonstrated ability to work across cross-functional teams and manage initiatives of varying scope, complexity, and duration simultaneously.
  • Ability to influence and build alignment across cross-functional stakeholders, delivery partners, and external partners, with exposure to senior leader communications and decision support.
  • Strong analytical and financial acumen, with the ability to use data and insights to support recommendations, monitor results, and inform business decisions.
  • Excellent written, verbal, and presentation skills, with the ability to simplify complex information for different audiences.
  • Strong relationship management, collaboration, and problem-solving skills.
  • Experience working with digital channels, customer journeys, product operations, loyalty, partnerships, payments, lending, or credit card products considered an asset.
  • Comfort navigating ambiguity, balancing competing priorities, and moving work forward through structured thinking, practical execution, resilience, and continuous improvement.
  • Understanding of governance, controls, regulatory expectations, vendor management, or operational risk management in financial services considered an asset.


What's in it for you?

  • You will be part of a diverse, inclusive, and purpose-driven community of client-obsessed innovators who are building better banking experiences together.
  • You will have access to thousands of online and in-person learning experiences so you can grow your skills, elevate your career, and contribute to Tangerine's future.
  • You will have opportunities to make an impact as Tangerine continues to transform how we work and how clients bank.
  • You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
  • You belong here; we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.


*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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