Scotiabank

Manager, Client Performance and Initiative - Tangerine

Scotiabank • $90K — $110K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 3 years of hands-on analytics experience in Telco, Banking, Retail, or Technology
  • Strong data mining and manipulation skills using SQL, Big Query, SAS
  • Experience managing complex analytics projects end-to-end
  • Sound knowledge of banking and retail credit products
  • Proficient in data visualization tools like Looker Studio and Tableau

Responsibilities

  • Analyze data from various sources to derive insights on client behavior
  • Lead projects to identify opportunities for x-sell, up-sell, and client retention
  • Develop and maintain dashboards for stakeholder reporting
  • Prepare performance reports for executive review
  • Conduct ad-hoc analyses to highlight business trends and anomalies

Benefits

  • Join a diverse and inclusive community of innovative professionals
  • Opportunity to shape game-changing initiatives
  • Access to extensive career development resources and learning opportunities
  • Comprehensive benefits that support wellbeing and financial goals
Full Job Description
Requisition ID: 274603

What you will be doing:

The Manager, Client Performance & Initiatives will be responsible for leading and contributing to strategic and analytics initiatives, focused on increasing Client quality, acquisition, primacy, and x-sell. This role will contribute to Tangerine's Client strategy development by building analytic framework and conducting business/statistical analyses to identify opportunities to drive higher client engagement. The incumbent will possess an excellent balance of analytical and communication skills (i.e. a poet and a quant) and will support all aspects of Client & Product analytics.

Is this role right for you? In this role, you will be:
  • Analyze data from multiple sources (i.e. Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance
  • Lead analytic projects to identify opportunities for our key focus areas:
    • X-sell & Up-sell
    • Product Engagement & Feature Utilization
    • Client Retention
    • Client Profitability
  • Campaign & Contact Optimization
  • Develop and maintain various dashboards for different stakeholders
  • Prepare monthly and quarterly performance reports/packages for executive audience
  • Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives
  • Championing a client- obsessed culture
  • Leveraging a growth mindset, embracing learning and continuous improvement
  • Contributing to a dynamic workplace fostering trust, integrity and inclusion
  • Removing obstacles to drive momentum across teams


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • AI fluency
  • A craving to contribute to a high-performing team
  • Ability to drive results in periods of change
  • Track record of fostering an inclusive culture
  • Minimum 3 years of progressive and hands-on analytics experience within Telco, Banking, Retail or Technology industry
  • Sound knowledge of banking and retail credit products
  • Experience in managing complex analytics projects end-to-end (i.e. requirements gathering, data extraction, analysis, visualization and presentation)
  • Strong data mining skills with experience in manipulating large and complex data sets using with SQL, Big Query, SAS
  • Strong data visualization skills using tools such as Looker Studio and Tableau
  • Expert user of PowerPoint and Excel
  • Experienced with Excel/spreadsheet automation
  • Ability to explain complex analytic concepts and findings to non-technical audience
  • Ability to clearly articulate "so what?" both in writing and verbally
  • Ability to deliver compelling presentations of the findings & recommendations


What's in it for you?
  • You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
  • We are creating something game changing and you get to make your mark on it.
  • You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
  • From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*


*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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