AbbVie

Manager, Patient Engagement

AbbVie • $85K — $100K *
Montreal, QC H1A 0A1In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of relevant experience in patient engagement or advocacy
  • Bachelor's degree in Communications, Sciences, Nursing, Public Affairs, or a related field
  • Fluent in English and French, with preference for bilingual candidates
  • Experience collaborating with patient associations
  • Background in stakeholder relations, market access, or marketing
  • Familiarity with cross-functional teamwork in a brand environment
  • Proficient in MS Office and basic software applications

Responsibilities

  • Understand patient engagement to inform brand strategies and enhance patient experience
  • Build long-term relationships with patient associations to align on mutual priorities
  • Collaborate with patients and advocacy groups to identify needs and develop solutions
  • Lead proactive patient relations strategies to shape external issues
  • Develop advocacy plans with defined timelines and budgets
  • Implement patient-centric initiatives that support commercial goals
  • Provide insights on industry trends during the preparation of patient strategies

Benefits

  • Opportunities for professional development in a dynamic field
  • Access to a collaborative, cross-functional team environment
  • Engagement with a diverse stakeholder group including patients and healthcare professionals
  • Innovative workplace culture that encourages challenging the status quo
  • Support for bilingual workplace initiatives, particularly in Quebec
Full Job Description
Job Description

Reporting to Lead, Patient Engagement, the Patient Engagement Manager (PEM) is responsible for building strategic, long-term relationships with patient associations and other stakeholders, align priorities, and plan activities that impact decision makers. The person in this position works in the field and will cover Canada. Location : Ontario or Quebec.

Responsibilities
  • Understands patient engagement, advocacy and centricity in order to provide input within the patient journey to inform corporate & brand strategies and improve the patient experience
  • Build strategic, long-term relationships with patient associations to understand patients' needs and concerns, identify stakeholders and influencers, align mutual priorities and plan activities that impact decision makers
  • Collaborate with people living with diseases and patient associations to identify priorities, unmet needs and develop solutions
  • Develop and lead a strategic, pro-active patient relations agenda to shape external issues and improve the environment in a positive way
  • Develop and implement advocacy strategies and action plans with specific timelines, budgets and stakeholder's responsibilities
  • Develop, coordinate and implement patient-centric initiatives that will support the commercial strategies for a defined therapeutic area
  • Provide input/ insights on trends and opportunities during the preparation of patient strategy and brand plans
  • Work in collaboration with cross-functional teams to find solutions for patients
  • Monitor patient-related activities and report back to brand teams
  • Partner with Area and Global on strategic programs that are appropriate to bring to Canada
  • Represent AbbVie at relevant meetings; strategic patient association meetings
  • Drive innovation at AbbVie by identifying new ways to learn from patients and communicate patient needs to the Brand team
  • Serve as an expert in understanding patient associations' strength, challenges and needs
  • Challenge the organization status quo and go beyond conventional boundaries - bring innovative thinking
  • Build strong relationships with functional leads in Marketing, Government affairs, Market Access, Public affairs, Medical affairs and other relevant functions
  • Ensure all written documentation, code of Practice and ACC reporting obligations are met


Qualifications

Qualifications:
  • Three (3) to five (5) years of relevant experience
  • Bachelor in Communications, Sciences, Nursing, Public Affairs or any other relevant discipline
  • Advanced proficiency in English and French; preference to bilingual candidates
  • Experience in working with patient associations
  • Experience in patient\stakeholder relations, market access and\or marketing
  • Experience working with cross-functional teams and brand team environment is an asset
  • Intermediate computer & software skills (MS Office (Word, Excel and PowerPoint), Outlook and Internet)

Knowledge and Key Skills:
  • Empathize with patients to build trusting relationships and strengthen communication channels
  • Use interpersonal skills to build relationships with patient organizations
  • Multi-task, to work concurrently with numerous stakeholders and projects
  • Prepare and deliver effective presentations while adapting to audience and creating links with people from diverse backgrounds
  • Demonstrate strategic focus in verbal and written communications. Tailor communications to meet the requirements of different stakeholders
  • Actively listen to stakeholders to understand their needs, issues and opinions.
  • Think strategically and challenge status quo
  • Influence decision makers. Strong interpersonal skills
  • Be very autonomous with strong planning skills
  • Manage a budget
  • Strong project management
  • Legislation and ethics for working with patients and patient associations.
  • Understand media and trends in communication
  • Understanding of provincial & federal political environment and healthcare systems
  • Ability to take key actions and demonstrate behavioral anchors that support all AbbVie leadership philosophy and attributes
  • Travel required about 20-25% of the time
  • Valid driver's license and passport

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

Additional Information

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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