Job ID: 16102

Business Unit: MTA Construction & Development

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Operations - Program Support

Date Posted: Jun 8, 2026

Description

JOB TITLE:

Manager, Operations Program Support

AGENCY:

Construction & Development

DEPT/DIV:

Operations / Program Support

REPORTS TO:

Assistant Director , Operations Program Support

WORK LOCATION:

2 Broadway

HOURS OF WORK:

8 : 3 0 AM to 5: 0 0 PM or as required (7.5HR/ DAY)

JOB FAMILY : ADC

GRADE: 004

SALARY RANGE:

$ 86,968 to $ 108,710

DEADLINE:

Open Until Filled

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

MTA Construction & Development reserves the right to remove this posting before the application deadline.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Manager of O perations Program Support will assist in managing MTA Construction and Development ' s efforts to implement various support functions for a n MTA Capital Program and Business Operations component . Responsible for help ing with timely decision-making, identifying issues, and enabling efficient , high-quality work products for support functions. Manages and develops unit staff.

Responsibilities

Assist in managing the implementation of administrative functions, including but not limited to some of the following areas: compensation , employee/labor relations, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, and equipment/supplies management.

Support coordination with related parties throughout C&D, which includes management and oversight of the C&D compensation team.

Training, coaching , and developing staff on MTA Compensation guidelines as well as automated salary worksheet processes and workflows.

Manage and support improvements in developing, analyzing, reporting, and maintaining compensation data for consolidated agenc ies within the related systems supporting business unit s and departmental operations.

Conduct ed audits, ran queries to identify issues, provided recommendations, and supported resolution in coordination with senior management.

Manage and prepare data analysis, reporting, and presentations.

Education and Experience

Bachelor ' s D egree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field .

Must have a minimum of six (6) years of related experience.

A Master ' s D egree is preferred in one of the disciplines listed above , or a related field may substitute for two years of the required experience.

C ompetenc i es:

Experience in highly analytical roles performing auditing , running queries , or other relevant analytical experience is preferred.

Experience with MTA policies, procedures, and processes related to departmental operations and administration preferred.

Excellent writing, grammar, organization, communication , and interpersonal skills.

Ability to work collaboratively with an aptitude for managing detailed analytical work.

Must have focus and the ability to deliver results, organizational effectiveness, and continuous improvement.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Ability to work effectively with all levels of management and team members.

Excellent problem - solving, listening, and prioritization skills.

Ability to work in a high - profile, high - pressure environment effectively.

Proficiency in Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Teams, or similar applications.

Proficiency in PeopleSoft, Power BI, and project management applications (such as Visio) preferred.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost - Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.

Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.

Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

How to Apply

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Additional Information:

Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").