Job Type: Full Time
Position OverviewWe are looking for a Manager, Modern Workplace and Application Services to lead the delivery, support, and continuous optimization of enterprise SaaS platforms, with a primary focus on Microsoft 365.
This role is responsible for ensuring reliable, secure, and high-performing collaboration services that enable business operations while driving AI adoption and modern workplace innovation across the organization.
Reporting to the Director, Information Systems, you will lead a team of subject matter experts, providing both technical guidance and leadership to support application services, resolve complex issues, and deliver scalable, technology-enabled solutions.
Responsibilities - Define and lead the strategy and roadmap for modern workplace and application services, including Microsoft 365, enterprise SaaS platforms, and desktop applications
- Drive adoption of AI and automation capabilities to enhance productivity, streamline workflows, and improve user experience
- Oversee end-to-end service delivery, ensuring platforms meet performance expectations, service levels, and user satisfaction targets
- Lead application lifecycle initiatives including implementations, upgrades, integrations, and feature enablement
- Provide reporting and insights on platform performance, adoption, and risks to support data-driven decision-making
- Partner with business leaders to translate requirements into scalable, technology-enabled solutions
- Drive continuous improvement through process optimization, standardization, and automation
- Lead and develop a high-performing team, fostering accountability, innovation, and continuous learning
- Support the team in resolving complex technical issues and act as a subject matter expert within the Microsoft ecosystem
- Guide project execution including application onboarding, migrations, and implementation initiatives
Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience
- 5 or more years of experience in IT service delivery, modern workplace technologies, and enterprise application management
- Strong technical expertise in Microsoft 365 and the Microsoft ecosystem
- Experience supporting SaaS platforms, desktop applications, and ITSM tools such as Jira or equivalent
- Experience leading or supporting technology implementations, migrations, or transformation initiatives
- Understanding of governance, security, and compliance within cloud-based environments
- Experience driving AI adoption, automation, or digital workplace innovation initiatives
- Demonstrated leadership or team lead experience with the ability to guide and support technical teams
- Strong analytical mindset with experience using metrics and KPIs to drive performance
Additional Requirements - Ability to obtain and maintain required security clearance
- Ability to work in a hybrid environment with a preference for candidates located in the Ottawa area
- Ability to work within the Eastern time zone or align with team operating hours
- Strong ability to collaborate with stakeholders and support a team of technical specialists
- No travel required
Compensation
$120,000 to $140,000 with eligibility for an incentive bonus as part of the overall compensation package
Position Type: Full-time
We have 1 available position(s).
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Perks and benefits- Competitive, company-paid benefits
- Generous time off package
- Stock purchase plan
- RRSP program
- Flexible work hours for eligible roles
- Programs to support employee health and well-being
