Job Summary:PayPal's marketing organization is undergoing a multi-year transformation - building an AI-native operating model that changes how we acquire, activate, and retain customers at scale. The Manager, Marketing Operations & Growth sits at the center of that transformation, turning strategy into execution and keeping the organization moving with clarity and speed.
This is a strategic leadership role - not an administrative one - with real accountability for outcomes and a direct path to senior leadership for the right person.
Job Description:Essential Responsibilities: - Identify issues and recommend best practices to enhance marketing effectiveness.
- Lead functional projects and programs that drive business improvements.
- Collaborate with teams to analyze business trends and inform marketing strategies.
- Develop and manage marketing plans that support organizational goals.
- Ensure the efficient operation of marketing functions through effective project management.
Minimum Qualifications:- 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:Additional Responsibilities: Strategy & Leadership Support- Serve as the operational partner to senior marketing leadership - managing priorities, preparing decision-ready materials, and ensuring the right conversations happen at the right time
- Own preparation for Leadership meetings, Board presentations, and Marketing Transformation & Growth reviews - including briefing documents, talking points, and executive presentations
- Partner with the CMO Operations team on org design, resource allocation, and ways of working across the marketing organization
Operations & Planning- Drive the marketing operating rhythm - weekly leadership meetings, monthly business reviews, quarterly planning, and annual strategy cycles - ensuring every forum produces clear decisions and accountable follow-through
- Lead the annual and quarterly marketing planning process - coordinating inputs across all workstreams and aligning with Finance on investment plans
- Own the performance management infrastructure - tracking OKRs, KPIs, and business metrics and ensuring leadership has a real-time view of marketing's performance
Transformation & Growth- Lead cross-functional AI and marketing transformation initiatives - including budget rationalization, process redesign, and organizational change - that require senior coordination and Leadership visibility
- Identify growth opportunities across the marketing organization - new capabilities, partnerships, or operating model improvements that can accelerate key business outcomes
- Partner with ROI & Effectiveness leads, Data Science, Marketing, and Finance to develop investment scenarios and consolidate them into clear recommendations
- Translate analytical and financial information into concise recommendations, clearly articulating what leadership needs to decide, why the recommendation is supported, what uncertainties remain, and what action should follow
Communication & Stakeholder Management- Build and manage the internal communications rhythm - town halls, all-hands, leadership updates, and team announcements - keeping the organization aligned and informed
- Build strong cross-functional relationships across Marketing, Finance, Product, Technology, Legal, and HR - ensuring marketing's priorities are understood and supported
- Lead cross-functional task forces on priority business issues - convening the right people, driving to decisions, and holding the organization accountable for follow-through
Preferred Qualifications:- 7+ years of experience in marketing strategy, digital marketing, business operations, , and management consulting, ideally in a large consumer technology or fintech organization
- Proven ability to operate at the intersection of strategy and execution - able to develop a clear point of view and then make it happen
- Experience supporting or working directly with senior executives - managing agendas, preparing materials, and representing leadership priorities
- Strong background in marketing operations, budget management, and performance measurement
- Experience contributing to cross-functional investment, planning, measurement, analytics, or business-review processes across Marketing, Finance, Data Science, Analytics, or business stakeholders.
- Exceptional written and verbal communication skills - able to write a crisp one-pager, a board presentation, and an internal team announcement with equal clarity
- Strong analytical and structured thinking - able to synthesize complex information into clear recommendations
- High emotional intelligence, sound judgment, and the ability to handle sensitive and confidential matters with discretion
- Bias for action - comfortable moving quickly and making decisions without always having perfect information
- Bachelor's degree required; MBA preferred
Subsidiary:PayPal
Travel Percent:0
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:New York City, New York: ($116,500.00 - $173,250.00 Annually)
Additional Location(s) | Pay Range:No other locations are assigned to this requisition currently.
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
