Job Description

Classification: Grid 30, BCGEU Membership

Office Location: Fort St John or Kelowna or Victoria

Salary: $91,036.23 - $103,922.02 - Permanent Full-Time, based on a 35-hour work week.
An additional 10.75% Job Family Market Multiplier will be added to the posted salary.
An additional 3% Location Allowance will be added to posted salary for employees based in northern location.

About the Job:
The Manager, Information Systems (Manager) is accountable for the delivery and operation of enterprise information systems, including project delivery, systems operations, and continuous improvement initiatives. The Manager provides operational leadership and supports strategic direction to ensure that information systems initiatives are effectively prioritized, resourced, delivered and sustained in alignment with BCER's organizational mandate and strategic direction.

The Manager oversees the delivery and operation of multiple concurrent information systems initiatives, translating strategic priorities into coordinated work plans and ensuring resources, dependencies, risks, and stakeholder requirements are effectively managed. The role monitors portfolio performance and operational health, resolves delivery and operational issues, and provides recommendations to support informed decision-making and successful business outcomes.

The Manager leads a team of Business Analysts and is accountable for the quality, consistency, and effectiveness of business analysis and project management practices across the Information Systems portfolio. This includes assigning and prioritizing work, coaching and performance management, and ensuring analysis and delivery activities meet organizational standards and best practices.

The Manager provides expert advice and decision support to IDS and BCER leadership regarding system development investments, delivery approaches, operational priorities, and portfolio trade-offs. This includes assessing risks, impacts, and capacity constraints; identifying interdependencies; and recommending mitigation strategies and improvement opportunities that directly inform executive decisions.

Organization Chart:
Commissioner, Chief Executive Officer
Chief Financial Officer, Executive Vice President, People & Transformation
Chief Digital Officer
Executive Director, Information & Digital Services
Director, Information Systems
Manager, Information Systems

Responsibilities

Plan, coordinate, and monitor the delivery and operation of enterprise information systems in alignment with established priorities, standards, and roadmaps.

Manage the delivery of concurrent IS initiatives and projects by monitoring progress, risks, operational impacts, and competing priorities, identifying emerging issues and recommending adjustments to resourcing and delivery as necessary.

Translate strategic direction into action by developing delivery plans, sequencing work, and coordinating resources to achieve approved system and project outcomes.

Inform strategic decision-making by analyzing system options, delivery approaches, risks, and impacts, and presenting clear recommendations to inform Director level investment and prioritization decisions.

Lead the assessment of business needs and change requests, working with Senior Business Analysts to ensure they reviewed, prioritized, and actioned in alignment with the BCER's strategic objectives.

Lead a team of Business Analysts by setting expectations, reviewing outputs, prioritizing work, and ensuring business analysis and project management activities support effective system design, delivery, and decision-making.

Resolve complex delivery, design, and operational issues, while escalating matters with broader financial, policy, or enterprise impact as appropriate.

Identify, assess, and manage system related risks and dependencies by proactively monitoring impacts, and recommending, developing, and implementing mitigation strategies.

Manage vendor and contractor performance by overseeing service delivery, resolving and/or escalating issues, and contributing to contract planning, renewals, and performance evaluations.

Provide timely, accurate updates and report out on delivery progress, risks, and improvement opportunities to the IDS leadership.

Lead IS staff by assigning work, supporting performance management, and fostering a culture of accountability, collaboration, and continuous improvement.

Collaborate across Digital Innovation to ensure integrated delivery, and alignment across digital, data, and information system initiatives.

Qualifications

Education:
A degree from a recognized post secondary institution in Information Systems, Computer Science, Business Administration, or a related field, and five or more years of directly related experience; or

A technical diploma in a related discipline with six or more years of related experience.

An equivalent combination of education, training, and experience may be considered.

Experience:
Demonstrated experience contributing to enterprise-level information systems planning and roadmap development.

Demonstrated experience resolving delivery, resourcing, and operational issues, and providing informed recommendations to senior leadership.

Demonstrated experience tracking project costs against approved budgets, managing contractor invoicing, and assisting with confirmation of quarterly financial results related to Information Systems operational and capital costs.

Demonstrated experience overseeing project management activities for complex information systems initiatives, including planning, execution, issue resolution, and delivery controls.

Demonstrated experience with agile, Iterative, and Incremental development

Demonstrated experience working with and/or leading multidisciplinary teams, including business analysts, project managers, technical staff, and service providers, and setting team expectations and prioritizing work.

Demonstrated experience leading business analysis initiatives, including eliciting and synthesizing requirements through stakeholder interviews, facilitated workshops, and collaborative sessions.

Demonstrated experience assessing complex business needs and translating them into strategic, technology-enabled solutions that drive operational efficiency and regulatory compliance.

Demonstrated experience managing service desk or operational support functions, including oversight of incident management and escalation processes.

Demonstrated experience balancing operational support with project and change delivery, ensuring system stability while advancing strategic priorities.

Key Competencies:
Collaboration
The ability to create an environment where individuals feel empowered to express themselves freely in a respectful manner. This involves attention to team composition and processes to ensure inclusivity and effective collaboration across different backgrounds and experiences.

Developing Others
The ability to foster the long-term learning and development of others through coaching, mentoring, managing performance, and providing feedback. Driven by a genuine desire to enhance others' growth and development, focusing on developmental intent and effect rather than merely transferring skills to complete tasks.

Execution and Driving Results
The ability to align activities and resources to deliver on planned actions, meeting or surpassing high standards or excellence and achievement orientation. This includes keeping commitments, following through on objectives, and continuously striving for improvement.

Strategic Orientation
The ability to link long-term visions and concepts to daily work. An awareness of how external factors impact organizational strategies and choices. It involves analyzing the environment, organization, and use of technology to design effective strategies.

If you are interested in applying for this role and meet the minimum selection criteria, please select "Apply Now" and submit your application prior to the closing date. Applicants should review the education and experience listed in the job requisition and clearly articulate how their work experience and skills are aligned with the requirements. Please note, applicants will only be contacted if they are selected to proceed further in the process. An eligibility list with a duration of 6 months may be established.

About the Team

The Digital Innovation Department is responsible for the strategic development of digital, data and technology capabilities that help to modernize, advance and futureproof the BC Energy Regulator. The department enables continuous innovation and evolution of BCER's processes, products and services anchored in user-centric, data-driven approaches.

The Digital Innovation Department's mission is to:
• Design experiences that are user centred and quick to deliver.
• Rely on user feedback and data to optimize and influence the future of BCER's products, services and processes.
• Integrate and connect technologies, data, platforms and products in meaningful ways that enhance the end user experience while serving our internal requirements.
• Experiment with prototypes and iterative development using agile processes.
• Create a consistent experience both online and offline for users of BCER's systems and services.

Within the Digital Innovation Department, the Information Systems program area is responsible for delivering strategic technology solutions and enterprise organization systems that align to the BCER's strategic plan and enable it to achieve its regulatory mandate, support business transformation, and ensure secure, scalable, and integrated digital operations across the organization.