Role Purpose:
The Manager - Implementation Management leads a high-performing, client-facing team responsible for delivering complex customer implementations, migrations, and upgrade programs across the Americas region. This role ensures seamless execution of strategic and revenue-driven initiatives, acting as a trusted partner to customers and an internal advocate to deliver exceptional outcomes.
Key Responsibilities:
Leadership & Delivery
• Lead and manage a geographically distributed team across the Americas, driving performance, accountability, and engagement
• Ensure successful delivery of customer implementations, migrations, and technical programs aligned to business and client objectives
• Act as the senior escalation point for customer, partner, and internal delivery issues
Customer & Stakeholder Management
• Build strong relationships with key customers, ensuring high-quality experience across all implementation activities
• Partner closely with Sales, Account Management, Customer Success, and internal teams to drive seamless delivery
• Represent the customer within the organization, ensuring alignment and advocacy across stakeholders
Operational Excellence
• Drive consistent execution across a portfolio of projects and BAU activities, ensuring adherence to timelines, quality, and performance standards
• Own and improve implementation performance metrics, including ServiceNow delivery and operational KPIs
• Lead process standardization and continuous improvement initiatives to enhance efficiency and scalability
Transformation & Continuous Improvement
• Identify and drive process improvements, automation opportunities, and operational enhancements
• Support strategic programs and initiatives, including large-scale migrations and platform upgrades
• Embed best practices and scalable frameworks to support business growth
People Development
• Coach and develop team members, fostering a culture of accountability, collaboration, and continuous learning
• Build a strong talent pipeline and support career development across the team
Skills & Experience:
• Proven leadership experience managing diverse, geographically distributed teams
• Strong track record in customer-facing roles, ideally within implementation, delivery, or service management
• Excellent stakeholder management, communication, and influencing skills
• Experience delivering complex, multi-stream projects in a global environment
• Strong operational mindset with the ability to prioritise, multi-task, and perform in a mission-critical environment
• Good understanding of LSEG products, systems, and processes (preferred)
• Ability to drive collaboration and alignment across multiple internal and external stakeholders
Career Stage:
Manager
Compensation/Benefits Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $171,500 - $285,900.
Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/"bonus plan"). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
