Scotiabank

Manager, High-Risk Client Oversight

Scotiabank • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree in Business, Finance, Accounting, Law, or related field.
  • 3 years of AML/ATF operations or project management experience in financial services.
  • Expert knowledge of CBW business functions and policies.
  • Working knowledge of bank accounting and controls.
  • Ability to conduct research on AML trends and practices.
  • Excellent communication skills for internal and external interactions.
  • Strong time management skills for handling diverse client needs.
  • Thorough knowledge of KYC, AML, and regulatory compliance requirements.

Responsibilities

  • Manage workflow of escalations, ensuring milestones are met and records are up to date.
  • Provide oversight for high-risk client activities, implementing risk mitigation strategies.
  • Collaborate with business partners to improve processes and minimize risk.
  • Initiate and manage projects, ensuring deliverables meet time and quality standards.
  • Drive consistent oversight of high-risk clients, supporting AML Advisory teams.
  • Conduct needs analysis to implement effective AML/ATF procedures that mitigate risk.
  • Manage personal development by researching best practices and enhancing AML knowledge.

Benefits

  • Join a collaborative team of innovative thinkers.
  • Diverse opportunities for professional development.
  • Internal training programs to enhance skills.
  • Inclusive work environment encouraging creativity and celebrating success.
  • Access to modern collaborative workspace and various dining options.
Full Job Description
Requisition ID: 270258

Manager, High-Risk Client Oversight (HRCO) - Toronto, ON

The Global AML 2nd line of defense for Canadian Banking and Wealth (CBW), serves as an escalation point for the business lines and units, as well as a facilitator for policy interpretations.

The Manager, HRCO is responsible for assisting with the facilitation and management of any high-risk client activities escalated to Global AML in CBW (including International). The role is critical in working with relevant stakeholders and acting as the relationship manager.

The Manager will be responsible for driving continuous improvement to the escalation process and to develop ongoing mechanisms to manage other similar complex scenarios, while safeguarding quality and managing Global AML and Sanction risks.

Is this role right for you? In this role, you will:
  • Manages workflow of escalations to the 2nd line, ensures key milestones are met, recordkeeping is up to date, and provides regular status reporting.


  • Provides oversight on behalf of the Group CAMLO for all high-risk Client activities (EDD, STR, Sanctions, etc.) for CBW, to make sure appropriate risk mitigation strategies have been applied by:
    • Executing of the Terrorist Incident Group Event Response (TIGER) protocol and developing ongoing mechanisms to manage other similar complex scenarios, such as Production Orders
    • Facilitating and participating in meetings with the relevant stakeholders, as required
    • Supporting the AML Advisory teams by driving consistent oversight and management of high-risk Clients and ensuring appropriate decisions are obtained and aligned with approved policies and processes
    • Working with the AML Advisory teams and the business to develop and articulate our Client risk appetite for particular Client segments, and to ensure this is applied to decision making


  • Collaborates with partners in the review of business processes, resulting in recommendations for measurable improvements while leveraging reusable (process) components, structures, and enterprise-wide technologies that are effective and efficient, and ensuring that risk is minimized by:
    • Conducting needs analysis to implement effective procedures and/or improve/replace with a more efficient Client-centric AML/ATF/Sanction process/procedure that will mitigate reputational, regulatory, and financial risk to the Bank
    • Influencing change to policy that results in increased productivity, with no increase to risk
    • Enhancing the employee and Client experience while effectively managing Global AML/ATF/Sanction risk
    • Identifying trends and potential money laundering/terrorist financing (ML/TF) concerns, and work with key stakeholders to ensure appropriate risk mitigation strategies are developed


  • Initiates and manages projects, working independently or within cross-functional teams by:
    • Collaborating on and developing proposals
    • Coordinating with the Enterprise Training Group and business lines to ensure appropriate training for managing high-risk Clients is in place for relevant stakeholders, and, where applicable, deliver training
    • Establishing milestones and assessing work effort
    • Working with a diverse working group, with varying expertise and job levels
    • Ensuring all deliverables are completed within negotiated timeframes, and within established department guidelines and protocols, escalating as necessary


  • Manages personal development to ensure knowledge and skills related to AML/ATF and Business Process Design are continually enhanced by:
    • Researching best practices and AML trends
    • Taking courses designed around people, process, and technology
    • Building relationships with internal and external partners


Do you have the skills that will enable you to succeed? We'd love to work with you if you have experience with:
  • Undergraduate degree in Business, Finance, Accounting, Law, or Operations Management or related field
  • 3 years of relevant experience in an AML/ATF operations and/or project management environment within a matrix organization, preferably in the Financial Services Industry.
  • Expert knowledge of CBW business unit functions, procedures, products, policies, and how the various supporting units interact
  • A working knowledge of Bank accounting and internal controls
  • Working knowledge of Process Mapping, including use of related software and tools (e.g., Visio, BlueWorks);
  • Ability to research trends through existing departments in the Bank or external vendor partners
  • Excellent written and verbal skills required to prepare communications and interact effectively with other Bank departments and external parties
  • Excellent time management skills in order to satisfy the needs of a large Client group
  • Thorough knowledge of related regulatory requirements including KYC, AML, Anti-Terrorist Financing Policies, Compliance Control & Operational Risk Self-Assessments, legislation, and procedures
  • Thorough knowledge of the Bank's interactive systems including Excel, PowerPoint, and Word.


What's in it for you?
  • The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your growth and enhance your skills
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success!
  • Work in an Ecosystem; a bright, modern space where you'll have access to group seating, offices, collaboration spaces, a cafeteria with different options daily, a bistro, and more


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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