Job DescriptionWhat You'll DoPrimary Impact:Drive strategic growth by connecting internal commercial data, external market intelligence, and enterprise customer metrics to deliver actionable insights that inform decision-making and elevate customer value.
As a Manager, you will:
- Lead and develop the Growth & Strategic Analytics team-setting priorities, managing workloads, and fostering a high-performing, collaborative environment
- Own commercial analytics across key domains, including:
- Sales quota modeling and territory planning
- Pipeline health and forecasting insights
- Installed base analytics (device classification, lifecycle, aging)
- Service and contract renewal performance
- Product adoption and utilization trends
- Integrate and operationalize data from internal systems (CRM, commercial platforms) and external sources to create a unified view of customers, markets, and opportunities
- Evaluate and manage third-party data vendors (e.g., healthcare market intelligence platforms, claims data providers), ensuring data quality and strategic value realization
- Lead market and segmentation analytics, including:
- Market sizing and whitespace identification
- Hospital and health system targeting
- Market penetration and opportunity modeling
- Partner cross-functionally with Marketing, Sales, Implementation, Service, and Customer Success to translate business needs into scalable analytics solutions
- Collaborate with the Advanced Analytics CoE to incorporate predictive modeling, propensity scoring, and advanced AI/ML techniques when appropriate
- Partner with Insights Delivery & Enablement to translate analytics into stakeholder-facing dashboards, reporting, and self-service tools
- Own enterprise customer metrics, including Net Promoter Score (NPS), Customer Health Score (CHS), and CSAT-ensuring metric integrity and leading survey program administration
- Communicate insights to executive stakeholders, translating complex data into clear, compelling business recommendations
Who You AreMinimum Qualifications- Bachelor's degree in business, analytics, statistics, information systems, economics, healthcare informatics, or a related field, or equivalent experience
- 3+ years of experience in analytics, commercial operations, market insights, or business intelligence
- 1+ year of experience leading analytics teams or mentoring team members
- Proficiency in SQL and/or a statistical programming language (Python or R)
- Experience with BI/data visualization tools such as Tableau, Power BI, or similar
- Strong experience working with commercial and CRM data (pipeline, revenue, customer lifecycle metrics)
- Proven ability to manage multiple priorities in an ambiguous environment with a structured, solution-oriented approach
- Excellent stakeholder management and communication skills, with the ability to translate data into actionable insights
Preferred Qualifications- Experience in healthcare technology, medical devices, SaaS, biotech/pharma, or enterprise software
- Advanced degree (MBA, Master's in Analytics, Strategy, or related field) or equivalent professional experience
- Experience with external healthcare data sources (e.g., Definitive Healthcare, claims data, or similar platforms)
- Familiarity with enterprise systems such as Salesforce, Gainsight, SAP, Planview, or related tools
- Experience designing and administering customer measurement programs (NPS, CSAT, or similar)
- Demonstrated experience leading and developing analytics talent
How You'll Elevate at OmnicellAt Omnicell, success is defined not just by outcomes, but by how you achieve them. As a Manager, you will embody our Elevate Behaviors:
- Collaborate - Build strong partnerships across CDIA and with commercial stakeholders to deliver integrated, enterprise-wide insights
- Inspire - Influence business leaders with data-driven storytelling and foster a culture of curiosity and innovation within your team
- Develop - Coach and mentor analysts, supporting their technical and professional growth while investing in your own continuous learning
- Execute - Prioritize effectively, take ownership of outcomes, and deliver high-quality analytics that drive measurable business impact
- Impact - Challenge assumptions, identify new growth opportunities, and advance how Omnicell leverages data to serve customers and drive performance
Leadership ImperativesAs a people leader, you will model and drive Omnicell's leadership expectations:
- Model a Growth Mindset - Encourage experimentation, embrace feedback, and lead through learning and adaptability
- Act as a Talent Activator - Build, engage, and develop a diverse, high-performing team through coaching and clear development pathways
- Be an Impact Maker - Align team priorities to strategic business outcomes, fostering accountability and measurable results
- Lead as a Change Champion - Guide your team and stakeholders through change with clarity, resilience, and a forward-looking vision
Work Conditions- Remote work environment
- Occasional travel for collaboration, leadership meetings, or industry events
