Job DescriptionWhat You'll DoPrimary Impact:Drive strategic growth by connecting internal commercial data, external market intelligence, and enterprise customer metrics to deliver actionable insights that inform decision-making and elevate customer value.
As a Manager, you will:
- Lead and develop the Growth & Strategic Analytics team-setting priorities, managing workloads, and fostering a high-performing, collaborative environment
- Own commercial analytics across key domains, including:
- Sales quota modeling and territory planning
- Pipeline health and forecasting insights
- Installed base analytics (device classification, lifecycle, aging)
- Service and contract renewal performance
- Product adoption and utilization trends
- Integrate and operationalize data from internal systems (CRM, commercial platforms) and external sources to create a unified view of customers, markets, and opportunities
- Evaluate and manage third-party data vendors (e.g., healthcare market intelligence platforms, claims data providers), ensuring data quality and strategic value realization
- Lead market and segmentation analytics, including:
- Market sizing and whitespace identification
- Hospital and health system targeting
- Market penetration and opportunity modeling
- Partner cross-functionally with Marketing, Sales, Implementation, Service, and Customer Success to translate business needs into scalable analytics solutions
- Collaborate with the Advanced Analytics CoE to incorporate predictive modeling, propensity scoring, and advanced AI/ML techniques when appropriate
- Partner with Insights Delivery & Enablement to translate analytics into stakeholder-facing dashboards, reporting, and self-service tools
- Own enterprise customer metrics, including Net Promoter Score (NPS), Customer Health Score (CHS), and CSAT-ensuring metric integrity and leading survey program administration
- Communicate insights to executive stakeholders, translating complex data into clear, compelling business recommendations
Who You AreMinimum Qualifications- Bachelor's degree in business, analytics, statistics, information systems, economics, healthcare informatics, or a related field, or equivalent experience
- 3+ years of experience in analytics, commercial operations, market insights, or business intelligence
- 1+ year of experience leading analytics teams or mentoring team members
- Proficiency in SQL and/or a statistical programming language (Python or R)
- Experience with BI/data visualization tools such as Tableau, Power BI, or similar
- Strong experience working with commercial and CRM data (pipeline, revenue, customer lifecycle metrics)
- Proven ability to manage multiple priorities in an ambiguous environment with a structured, solution-oriented approach
- Excellent stakeholder management and communication skills, with the ability to translate data into actionable insights
Preferred Qualifications- Experience in healthcare technology, medical devices, SaaS, biotech/pharma, or enterprise software
- Advanced degree (MBA, Master's in Analytics, Strategy, or related field) or equivalent professional experience
- Experience with external healthcare data sources (e.g., Definitive Healthcare, claims data, or similar platforms)
- Familiarity with enterprise systems such as Salesforce, Gainsight, SAP, Planview, or related tools
- Experience designing and administering customer measurement programs (NPS, CSAT, or similar)
- Demonstrated experience leading and developing analytics talent
Work Conditions- Remote work environment
- Occasional travel for collaboration, leadership meetings, or industry events
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
