Salesforce

Manager, Global ES Ops - Strategy and Transformation

Salesforce • $100K — $130K *
Indianapolis, IN 46227In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 5 years experience in human resources, specifically in shared services or HR operations.
  • Strong understanding of local HR practices and processes.
  • Experience with time-off and leave statutory requirements across multiple countries is preferred.
  • Proficiency in Workday and case management tools is desirable.
  • Excellent presentation and influencing skills.
  • Strong problem-solving, critical thinking, and analytical abilities.

Responsibilities

  • Provide program management expertise for operational readiness for new employee integration through acquisitions or expansions.
  • Collaborate cross-functionally to develop and implement harmonization strategies for new employees ensuring compliance.
  • Build relationships with key ES stakeholders and subject matter experts to operationalize new processes effectively.
  • Partner with ES M&A to create a consistent integration approach for new acquisitions.
  • Develop repeatable tools, templates, and documentation to ensure scalable solutions for onboarding.
  • Establish clear service level standards to define expectations and accountability within ES Global Ops.
  • Analyze data trends to inform process changes, program education, and innovation initiatives.

Benefits

  • Supportive work-life balance resources and benefits.
  • Access to AI-driven solutions to enhance employee impact.
  • Opportunities for personal and professional growth.
  • Collaborative work environment that values diverse perspectives and experiences.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Employee Success

Job Details

The Manager, Global ES Ops - Strategy and Transformation will lead our operational readiness as we bring on new employees through mergers and acquisitions as well as expansion into new countries ensuring an amazing employee experience. You will partner with our ES M&A team and ES CoE's to ensure our processes are in place to successfully harmonize the newest members to Salesforce. Additionally, you'll lead a variety of Employee Success programs as we continue to grow and develop with a focus on continuous improvement of processes & controls while ensuring a best in class employee experience.

Responsibilities:
  • Provide program management expertise for ES Global ES Ops to ensure operational readiness at scale for the new employees harmonized via acquisition or new country entity.
  • Work cross functionally with ES Centers of Expertise to plan the harmonization strategy for newly acquired employees ensuring compliance obligations are met.
  • Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand the objectives while partnering with subject matter experts to operationalize new or enhanced processes and programs while keeping effectiveness, efficiency and the employee experience in mind.
  • Partner with ES M&A with any new acquisitions, understanding requirements, attending meetings while acting as a thought partner to develop a consistent and repeatable approach leveraging the full power of the global ES Global ES Ops team.
  • Ensure a scalable solution by developing repeatable tools, templates, process documentation and communication plans.
  • Ensure clear service level standards that define expectations and create accountability for delivering enhanced value through ES Global ES Ops.
  • Analyze data trends & develop action plans using data to support process change, program education and innovation.
  • Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
  • Provide feedback to management and key stakeholders/Center of Excellence partners regarding necessary changes and updates; including policy, process and employee experience issues.
  • Track and perform analysis of service delivery metrics, reports and other information to identify trends and areas for improvement and efficiency gains.
  • Lead projects from planning through implementation for both global and regional teams.


Requirements:
  • Bachelor's degree required.
  • 5 years experience in human resources including experience in shared services and/or HR operations role.
  • Strong knowledge of local HR practices, processes and programs.
  • Experience with time-off and leave statutory requirements across multiple countries is highly desired.
  • Previous experience with Workday and case management tools preferred.
  • Excellent presentation and influencing skills.
  • Ability to coordinate and manage complex cross-functional projects given multiple competing priorities or perspectives.
  • Problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills required.
  • Proficiency in spreadsheet applications (MS Excel) and basic knowledge of word processing applications, such as Google Docs.
  • Experience with relevant HR systems, applications, and tools; metrics, data, and business intelligence tactics; and lean process improvement strategies (e.g., six sigma techniques) desired.
  • Ability to quickly adapt in an ever changing, growing environment.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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