American Express

Manager-Digital Product Operations

American Express$100K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-4 years experience in Credit and/or Fraud Risk domains with a focus on transformation initiatives.
  • Demonstrated capability in managing complex programs within matrixed environments.
  • Strong analytical and problem-solving skills with attention to detail.
  • Experienced in managing multiple priorities in fast-paced settings.
  • Proficient in Microsoft Office Suite (PowerPoint, Excel, Word).
  • Bachelor's degree in business administration, Computer Science, or related field preferred.
  • Project management certification such as SAFe or PMP is a plus.

Responsibilities

  • Support PMO in planning and coordinating software delivery lifecycle activities.
  • Drive progress across multiple risk journeys to meet program objectives.
  • Collaborate with cross-functional teams to define capabilities and features.
  • Build and manage relationships with stakeholders to ensure program alignment.
  • Track roadmap integration and program health by identifying key dependencies.
  • Forecast and track feature delivery, improving efficiency in processes.
  • Facilitate agile practices and change management within the program.

Benefits

  • Competitive base salaries and bonus incentives.
  • 6% company match on retirement savings plan.
  • Free financial coaching and well-being support.
  • Comprehensive medical, dental, vision, life, and disability insurance.
  • Flexible work arrangements including hybrid, onsite, or virtual roles.
  • 20+ weeks paid parental leave for all parents, irrespective of gender.
  • Access to global wellness centers with healthcare professionals on-site as per location.
  • Confidential counseling support through the Healthy Minds program.
  • Opportunities for career development and training.
Full Job Description
Job Description

Responsibilities

Key Responsibilities:
  • Support the Program Management Office (PMO) in planning and coordinating activities across all phases of the software delivery lifecycle, enabling the delivery of capabilities that drive risk mitigation for existing customers across underwriting, communications, and collections as part of the WTTC program.
  • Drive end-to-end progress across Credit, Fraud, Foundational, and Non-Risk journeys, ensuring alignment to timelines, priorities, and program objectives.
  • Collaborate with Strategy, Product, and Solution Management to facilitate capability and feature definition, ensuring clear documentation and effective tracking of progress across the delivery lifecycle.
  • Build and manage stakeholder relationships across lines of business to drive alignment and visibility of enterprise program dependencies.
  • Track and maintain an integrated view of the roadmap, including cross-team progress, key dependencies, and highlighting risks or gaps to ensure overall program health.
  • Support forecasting and tracking of feature delivery across Program Increments (PIs), while identifying process gaps and driving improvements to enhance delivery efficiency.
  • Support evolving ways of working, including agility sessions and enterprise initiatives, while enabling adoption of new tools and supporting change management efforts across the program.


Qualifications

Minimum Qualifications:
  • 3-4 Years of experience in Credit and/or Fraud Risk domains, with a track record in transformation or change management initiatives.
  • Proven ability to deliver large, complex programs within matrixed organizations and across multiple lines of defense.
  • Strong problem-solving skills with the ability to balance strategic thinking and attention to detail.
  • Ability to manage multiple priorities effectively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
  • Bachelor's degree in business administration, Computer Science, Engineering, or a related field preferred.
  • SAFe, PMP (PMI), or equivalent project management certification preferred.


Leadership Skills:
  • Strong relationship management and influencing skills across diverse teams and seniority levels.
  • Confidence and integrity, with the ability to constructively challenge and be challenged.
  • Ability to communicate risks and insights clearly to stakeholders, including senior leadership.
  • Excellent verbal and written communication skills.
  • High energy, positive attitude, and strong team orientation.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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