Job Summary

The Corporate Risk Manager is a professional-level risk management position responsible for the disciplined management of Reliance's workers' compensation, automobile liability, and general liability claims portfolio. Supporting a large, complex enterprise, this role serves as a key internal expert on claims, insurance, reserving, settlement evaluation, and loss-cost control. The successful candidate is a highly analytical, commercially minded claims professional who can independently manage potentially complex and high-exposure matters while holding third-party administrators, insurers, and internal stakeholders accountable for results.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion
Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function
• Own and actively manage a large portfolio of workers' compensation, automobile liability, and general liability claims from first notice through closure.
• Control total claim costs through early intervention, appropriate reserving, settlement negotiation, subrogation, recovery opportunities, and timely claim resolution.
• Establish claim-management strategy for low- to high-severity, routine to complex, non-litigated, potentially catastrophic and catastrophic claims.
• Regularly review open claims, reserves, payments, liability exposure, and projected costs; challenge unsupported assumptions and excessive reserves.
• Directly interact with/hold TPAs, insurance carriers, adjusters, rapid response teams, investigators, and vendors accountable for claim outcomes and service levels.
• Evaluate settlement opportunities and negotiate from a position of strong factual and financial, understanding.
• Identify subrogation, contribution and other recovery opportunities and ensure those opportunities are pursued and resolved.
• Partner with Legal, Finance, Human Resources, Operations, Procurement, and business leaders to mitigate losses and prevent recurrence.
• Analyze claims data and trends to identify systemic loss drivers, emerging exposures, operational weaknesses, and opportunities to reduce frequency and severity.
• Prepare claim reviews, loss forecasts, dashboards, and financial analyses for senior leadership.
• Work with Corporate EHS and Risk Management to support insurance renewals, loss modeling, exposure analysis, collateral requirements, and evaluation of risk-financing alternatives.
• Partner with Legal to support defense and resolution of litigated claims.
• Monitor compliance with applicable workers' compensation, liability, insurance, reporting, and claims-handling requirements.
• Develop and maintain strong controls, documentation standards, claim-management protocols, vendor performance expectations, and audit processes.
• Conduct periodic claim audits and performance reviews of TPAs, carriers, and other service providers.
• Maintain relentless focus on timely closure of claims while balancing financial, operational, employee, stakeholder, and reputational considerations.
• Educate Operating Group EHS and Fleet Safety Leadership, and implement proactive strategies and systems - in conjunction with Corporate EHS/Fleet.

SUPPLEMENTAL DUTIES & RESPONSIBILITIES
• Operate as a subject-matter expert rather than an administrative claims coordinator.
• Demonstrate a "challenge the number" mindset by independently validating reserves, settlement recommendations, and other major cost assumptions.
• Manage numerous competing priorities simultaneously without losing control of critical dates, exposures, action items, or escalation requirements.
• Be persistent, fact-driven, and appropriately assertive with adjusters, vendors, and internal stakeholders.
• Know when to escalate significant exposures and when to independently drive resolution.
• Translate complex claims and insurance issues into clear business recommendations for executives and non-risk professionals.

Required Skills
• Bachelor's degree in Risk Management, Insurance, Business, Finance, Legal Studies, or a related discipline; equivalent relevant experience may be considered.
• 7+ years of progressive experience managing workers' compensation and/or casualty claims in a corporate, insurance, brokerage, TPA, or comparable environment.
• Demonstrated experience managing automobile liability and general liability claims, including high-severity matters.
• Strong working knowledge of auto and general liability insurance, claims administration, reserving, settlement strategy, and risk transfer.
• Proven ability to effectively manage adjusters, claimants' reps, vendors, insurers.
• Experience managing claims across multiple jurisdictions and navigating varying state workers' compensation and liability requirements.
• Strong analytical and financial skills, including the ability to evaluate reserves, incurred losses, projected ultimate costs, settlements, and loss trends.
• Demonstrated success controlling claim costs and improving claim outcomes.
• Advanced proficiency with Microsoft Excel, PowerPoint, and reporting/analytics tools.
• Exceptional written and verbal communication skills, judgment, organization, and attention to detail.
• Preferred qualifications include ARM, CPCU, AIC, SCLA, or other relevant professional designation; experience supporting a complex, multi-state corporation; experience with self-insured retention programs, large deductible programs, captives, or other alternative risk-financing structures; experience overseeing TPAs; and experience conducting formal claim audits/performance reviews.