Overview:Paramount is seeking a Manager of Client Servicing to join our Global Content Distribution group, based in Los Angeles and reporting directly to the Vice President of Client Servicing. This group is in charge of the worldwide distribution of series and feature content to Licensing and Transactional clients. In this role, you will be an essential part of a team that ensures the accurate, timely, and reliable delivery of content and related services - always in alignment with our contractual commitments.
As a key operational member of the Client Servicing team, you will own day-to-day delivery execution, coordinate across internal partners, and serve as a direct point of contact for assigned clients. You'll proactively identify risks, address delivery issues end-to-end, and keep stakeholders informed with clear, timely updates. Your work will directly support the revenue recognition cycle, making your contributions visible and impactful across the business.
Responsibilities include but are not limited to:- Client Management & Issue Resolution: Serves as the daily point of contact for assigned licensing clients on delivery operations, material requests, and schedule changes; logs, triages, and drives every open client issue to resolution, escalating to the Director only when blocked; holds standing check-ins with client operations counterparts to confirm priorities, surface concerns early, and prevent issues from reaching escalation
- Delivery Execution: Owns daily execution of the servicing workflow including content availability research, purchase order issuance, material order preparation, dub card review, and delivery confirmation; resolves delivery rejections by diagnosing root cause and reissuing corrected deliveries; monitors the order queue daily and reprioritizes work to meet contractual delivery dates
- Cross-Functional Coordination:Partners daily with Sales, Mastering, Localization, QC, Legal, and Finance to translate deal terms into delivery actions and keep orders on track; flags at-risk deal obligations with a specific recovery plan and provides operational feasibility input to Sales during deal structuring
- Team Management:Assigns and prioritizes work across the team, reviews client-facing output for accuracy, provides performance feedback, and coaches team members on technical workflows, client communication, and escalation judgment; runs the weekly team standup and produces servicing metrics reports
- Process & Systems Discipline: Maintains accurate, up-to-date records in order management and CRM systems for every active order; tracks recurring client issues and rejection root causes, surfaces patterns to the Director, and proposes specific process fixes
Basic Qualifications:- Bachelor's Degree
- 5+ years of relevant work experience in television, film, or media servicing or material operations
- Experience with order management or similar supply chain management systems
- Demonstrated track record of owning and resolving client-facing operational issues end-to-end
Additional Qualifications:- Experience with Salesforce or other similar customer relationship management systems
- Strong Microsoft Office and software application skills
- Solid time management, planning, and organizational skills
- Ability to multitask in a dynamic environment and act with a sense of urgency
- Great oral and written communication skills
- Ability to work autonomously and efficiently
- Extremely detail-oriented
ADDITIONAL INFORMATION
Hiring Salary Range: $75,000.00 - 110,000.00.
The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.
What We Offer:- Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits
- Generous paid time off.
- An exciting and fulfilling opportunity to be part of one of Paramount's most dynamic teams.
- Opportunities for both on-site and virtual engagement events.
- Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
- Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount
