Job DescriptionThe Senior Client Manager is primarily responsible for operational and financial performance, people development, and cultivating positive client relationships. The result will be increased business opportunities and organic growth.
ResponsibilitiesEssential Functions:
- Drive revenue growth with existing clients and secure new accounts by maximizing all revenue opportunities.
- Provide analysis of sales and store-level conditions and recommend improvements for client business and product performance.
- Manage and monitor multiple direct reports.
- Build client relationships based on trust, communication, and collaboration.
- Coordinate new initiatives and attend relevant meetings to strengthen client relationships.
- Oversee execution of client-specific initiatives and reporting.
- Participate in or lead new business development, including proposals.
- Collaborate with account teams to develop strategies and plans.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Ability to manage communication of client expectations across teams
- Strong problem-solving and issue resolution skills
- Confident communication with executive-level contacts
- Experience in account management within consumer electronics, entertainment, or technology industries
- Strong relationship-building skills
- Experience implementing retail marketing programs
- Experience with third-party logistics or agency environments preferred
- Strong organizational and prioritization skills
- Ability to identify client needs and provide solutions
- Project management experience
- Experience managing direct reports
- Advanced Microsoft Office skills
Work Environment:
May include working indoors, with others, and face-to-face interactions
Mental/Reasoning Requirements:
Basic and complex reasoning, math skills, analysis, and decision making
Qualifications6 + of experience managing client expectations and communication.
4 or more years of account management experience in retail, merchandising, marketing, or similar environment.
2 or more years of business development experience with responsibility for revenue growth and client retention.
