Permanent Full Time
We're seeking a Manager - Platform Product for platforms covering Contact Centre, Knowledge & Content Management, Document Composition and Rules Automation, to lead the strategy, execute and continuously improve and deliver solutions across our enterprise platforms. This role bridges business needs and technical delivery, ensuring customer-centric, data-informed, and enterprise scalable solutions that drive measurable business outcomes for Canada Life.
What you will do - Own the delivery of the product roadmap for platform capabilities, aligning with business goals, customer needs, and technical feasibility.
- Lead discovery and planning for complex initiatives: define problems, scope and refine solutions, and support in building business cases.
- Translate business needs into actionable requirements: sequence features and epics, define BRD/PRD's, write user stories, functional specs and collaborate with technology for non-functional specifications and acceptance criteria.
- Champion customer experience: ensure usability, accessibility, and measurable impacts are achieved.
- Collaborate cross-functionally with other product teams, engineering, analytics, and other business teams to deliver seamless and effective solutions.
- Guide the product lifecycle from ideation through delivery, testing and optimization, applying agile methodologies and iterative delivery.
- Integrate data and insights into decision-making: leverage data and analytics, usability testing, and feedback loops.
- Facilitate stakeholder alignment: communicate vision, progress, and results clearly to sponsors, executives and teams.
- Support operational readiness: coordinate release planning, training, documentation, and multi-squad delivery for impacted stakeholders.
- Measure success through KPIs and business impact, validating decisions with data.
What you will bring - 5+ years of experience in product management and platform strategy and solutions, ideally in SaaS enterprise platforms and applications.
- Strong business analysis skills: ability to elicit, validate, document and elaborate requirements for applications and platforms.
- Customer-first mindset with a passion for intuitive, inclusive experiences.
- Proven ability to lead cross-functional teams and foster collaboration in dynamic environments.
- Comfort with agile delivery: backlog management, sprint planning, and iterative development.
- Analytical and problem-solving skills with attention to detail and a focus on outcomes.
- Excellent communication and storytelling skills for both technical and executive audiences.
- Experience with enterprise platforms (e.g., Salesforce and AWS ecosystems) and integration considerations.
- Growth mindset: embraces experimentation, learning, and continuous improvement.
- Knowledge and experience working with Contact Centre, Knowledge & Content, Document Composition and Automation technologies (e.g., AWS Connect, Salesforce, CP4BA) is an asset.
The base salary for this position is between
$96,200 - $146,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
#LI-Hybrid
Requisition ID: 5899
Category: Digital Technology
Location:
