Manage business analysts working on the enterprise-wide corporate projects and strategic initiatives to ensure quality is delivered at highest standards.

Allocate staff to align with business priorities, and staff skill/development.

Support project issues/resolution efforts including understanding and analyzing critical project issues as needed.

Support the standardization efforts for platforms across sales, marketing, and customer service processes across the enterprise.

Manage internal resources to ensure business needs are clearly understood then delivered as agreed for automated solutions. Similarly, manage expectations regarding the agreements for meeting the business needs.

Educate business partners regarding applicable sales, service and marketing technology, functions and processes that are available and practical to assist in achieving their business goals.

Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues and escalated customer inquiries.

Assure effective communications are maintained within Business Enablement and externally.

Act as a subject matter expert for operational processes in a sales and service environment.

Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc.

Manage interactions with outside vendors for maintenance and services.

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Previous experience in a fast-paced customer service or sales environment

Demonstrated ability to provide services and support for complex systems or issues

Excellent interpersonal skills to facilitate, educate and build strong business partner relationships

Ability to communicate to all levels of the company

Strong organizational and project management skills

Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications

Ability to analyze work processes and make recommendations to improve department efficiency

Excellent problem solving and analytical skills

Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable, lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.