Scotiabank

Senior Manager Business Transformation, Performance Enablement - Toronto, ON

Scotiabank • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-secondary education, preferably a BA or MBA
  • Strong understanding of Commercial Banking business lines and servicing models
  • Thorough knowledge of Canadian Banking strategy and business objectives
  • Strong project management experience with planning and tracking
  • Excellent negotiation and influencing skills for stakeholder alignment
  • Strong organizational skills for managing multiple concurrent projects
  • Experience in an Executive Office environment with knowledge of compliance procedures

Responsibilities

  • Champions a customer-focused culture to enhance client relationships
  • Drives the design and implementation of organizational transformation initiatives
  • Coordinates key transformational activities and ensures alignment with timelines and outcomes
  • Establishes governance framework for the transformation program
  • Communicates scope and anticipated outcomes to project stakeholders
  • Collaborates with stakeholders for timely execution of program components
  • Identifies technology needs and provides customized solutions for clients

Benefits

  • Fosters an inclusive work environment
  • Supports professional development and team competence building
  • Encourages a high performance culture
  • Offers a dynamic and fast-paced work environment
  • Provides opportunities for cross-functional collaboration
  • Promotes effective communication strategies to engage stakeholders
  • Enables flexible adaptation to changing priorities
Full Job Description
Requisition ID: 270542

Purpose

Contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Drives the design, coordination and implementation of organizational transformation and enablement across front, middle and back office to ensure successful execution by:


    • Applying agile project and program methodology to advance organizational design and enablement outcomes amid constantly changing and occasionally conflicting priorities


    • Coordinate key transformational activities and workstream leads to ensure each phase aligns to agreed timelines, capacity and organizational outcomes
    • Establishing the governance and operational framework for the overall transformation program to align workstreams, decision rights and accountabilities
    • Effectively communicating the scope and anticipated outcomes and deliverables to all project stakeholders


    • Working collaboratively with multiple stakeholders both inside and outside Commercial Banking to ensure timely execution of all program components


    • Securing consensus, alignment and engagement from stakeholders


    • Conducting external research, field observations and keeping abreast of competitor positions and changing market influences


    • Developing unique approaches and customized solutions for business banking customers


    • Identifying enabling technology needs and solutions and related training needs


  • Supporting the communication strategy and change management effort to communicate changes in current workflow processes, disciplines and systems that support the ongoing development and implementation of the workflow automation tool by:


    • Identifying tactical responses to negative trends or problems


    • Establish reporting mechanisms to track and monitor progress and metrics to measure success


  • Lead cross-functional teams, without direct authority, including IT&S, Operations and GRM, and ensure effective deployment of resources by:


    • Ensuring that expectations, accountabilities, objectives and goals are effectively communicated


    • Build team competence with partner support and endorsement


    • Timely communicating to multiple stakeholders on progress and issues


    • Resolving issues between team members/stakeholders to meet objectives / overcoming obstacles/guiding to alternatives, if required.


    • Reporting to senior management the progress and escalating issues with recommendations and solutions to consider.


  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.


  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.


  • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team


Reporting Relationships - Director- Business Transformation

Dimensions

Position is both strategy focused and execution oriented. The scope is diverse and complex and requires expertise collaboration and drive. The incumbent will be involved with cross functional project/implementation teams and use negotiation/influencing skills to ensure progress and delivery on a timely basis. The incumbent is expected to independently manage her/his own time and resolve or escalate any issues promptly. Measurement criteria include achievement of key metrics, project delivery and budgets as determined. The environment is fast paced and demanding and will at times require priorities be re-adjusted to accommodate urgent requests. This requires an individual who possess a high level of flexibility and adaptability.

Education / Experience / Other Information

Education:
  • Post-secondary education, BA or MBA is preferred


Skills/Work Experience:
  • Strong understanding of the Commercial Banking business lines including policies and processes, servicing models and products
  • Thorough knowledge of Canadian Banking strategy and business objectives
  • Strong knowledge on a wide range of current market delivery segments and emerging technologies
  • Strong organizational skills to co-ordinate and prioritize a number of concurrent projects
  • Strong negotiation and influencing skills to obtain agreement within Commercial Banking business lines and various Partners
  • Through knowledge of Executive Office working environment including Partners and various business lines
  • Through understanding of internal/external/Audit/Compliance procedures
  • Strong project management experience including project planning and tracking
  • Strong written and verbal communication skills with proven ability to engage stakeholders
  • Thorough knowledge of word processing, spreadsheet and powerpoint presentation applications
  • A high degree of flexibility to adapt to a wide variety of tasks


Working Conditions
  • Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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