AECOM

Manager, AI Process Transformation

AECOM$100K — $130K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 8+ years in business systems analysis or AI roles
  • Proven experience in leading enterprise operational transformation initiatives
  • Strong systems-thinking with end-to-end workflow design capabilities
  • Experience with AI-enabled workflows and intelligent automation
  • Ability to distinguish when AI adds value in workflows
  • Exceptional facilitation and stakeholder management skills
  • Experience collaborating with product and engineering teams

Responsibilities

  • Lead process discovery and stakeholder engagement workshops
  • Analyze workflows and identify pain points across operations
  • Design future workflows integrating AI and intelligent decisioning
  • Evaluate AI suitability in workflows versus automation or human input
  • Define operational workflows including governance and decision paths
  • Translate insights into actionable documentation for technical teams
  • Establish KPIs for workflow success and promote continuous improvement

Benefits

  • Flexible hybrid work schedule
  • Work options from Houston or Dallas, TX
  • In-person Day 1 onboarding requirement
Full Job Description
Job Description

AECOM is seeking a Manager, AI Process Transformation to help shape how AI-enabled capabilities are introduced into operational workflows across the business.

This role will play a key part in defining future-state business processes, identifying where AI and intelligent automation can improve operational outcomes, and helping scale enterprise transformation initiatives across complex operational environments.

The ideal candidate brings strong experience leading process discovery, operational transformation, and cross-functional business initiatives, along with the ability to evaluate workflows through an AI lens - understanding where AI, intelligent automation, or decision-support capabilities can create measurable business value.

This is not a traditional Business Analyst role focused only on documentation, and it is not an AI engineering role focused on model development. The focus is operational systems thinking, value-based process transformation, and AI opportunity identification.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.

What You'll Do
  • Lead process discovery workshops and stakeholder engagements across complex operational environments
  • Analyze workflows, dependencies, pain points, and decision-making patterns across business processes
  • Design future-state workflows that incorporate AI-assisted operations, intelligent decisioning, and scalable automation capabilities
  • Evaluate where AI is appropriate within a workflow versus where rules-based automation or human oversight is required
  • Define operational workflows including:
    • Human-in-the-loop decision points
    • Exception handling
    • Escalation paths
    • Operational controls and governance
    • Workflow logic and dependencies
  • Translate process insights into implementation-ready artifacts for Product, Architecture, and Engineering teams
  • Help establish operational KPIs, workflow success measures, and continuous improvement processes
  • Support organizational adoption and change management efforts tied to AI-enabled operational transformation


Qualifications

Minimum Requirements:
  • Bachelor's Degree plus at least 8 years of experience in business systems analysis, operational transformation, or AI and intelligent automation roles, or demonstrated equivalency of experience and/or education
  • Experience leading enterprise process discovery and operational transformation initiatives
  • Strong systems-thinking and end-to-end workflow design capabilities
  • Experience evaluating or implementing AI-enabled workflows, intelligent automation, or decision-support processes in operational environments
  • Ability to identify where AI adds value within a business process versus where rules-based automation or human decisioning is more appropriate
  • Strong facilitation, stakeholder management, and cross-functional communication skills
  • Experience partnering with Product, Architecture, Engineering, or operational leadership teams
  • Strong ability to translate complex operational processes into actionable requirements and implementation-ready documentation

Preferred Qualifications
  • Experience with BPMN or process modeling tools
  • Lean / Six Sigma or continuous improvement experience
  • Exposure to process mining, task mining, or operational analytics
  • Experience supporting enterprise AI transformation or operational modernization initiatives


Additional Information
  • Relocation assistance is not available for this position
  • Sponsorship for US work authorization is not available for this position, now or in the future


At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is a global provider of professional technical and management support services to a broad range of markets, including transportation, facilities, environmental, energy, water and government. With approximately 45,000 employees around the world, AECOM is a leader in all of the key markets that it serves. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world's built, natural, and social environments. A Fortune 500 company, AECOM serves clients in more than 150 countries and had revenue of $8.0 billion during the 12 months ended March 31, 2014.

AECOM Careers

Join AECOM, a premier global team of professionals dedicated to delivering infrastructure and environmental solutions. At AECOM, we are committed to fostering a culture of innovation, leadership, and diversity, making it an ideal place for ambitious individuals looking to advance their careers.

Work You’ll Do

At AECOM, you will be part of a dynamic team that thrives on challenges and is passionate about making a positive impact on the world. Our projects range from building sustainable cities to creating efficient transportation systems, offering a variety of job opportunities to apply your skills and grow professionally.

Explore AECOM’s Diverse Opportunities

Whether you are seeking an internship, a full-time position, or a leadership role, AECOM offers a spectrum of career paths across multiple disciplines. Our global presence provides unparalleled opportunities for professional growth and networking, allowing you to shape your career path in ways only limited by your imagination.

Innovate and Lead

Join a company where innovation and leadership go hand in hand. AECOM is a place where you can lead critical projects, influence strategies, and deliver solutions that contribute to our clients' success. Our leadership and diversity training ensure that you have the tools to lead effectively and inclusively, fostering an environment where all ideas are welcomed and explored.

Be Part of a Great Team

AECOM’s culture is centered on collaboration and excellence. Work alongside some of the brightest minds in the industry, benefiting from a wealth of knowledge and experience that will enhance your professional development. Our team’s diversity fuels creativity and drives innovation, making AECOM a breeding ground for new ideas.

Future-Proof Your Career

AECOM is dedicated to your long-term career development. With access to cutting-edge projects and leading-edge technology, your skills will stay relevant in an ever-evolving industry. Our comprehensive benefits support your health, well-being, and financial security, ensuring you and your family are taken care of.

Join Our Team

Discover the array of job opportunities at AECOM by exploring open positions that match your skills and interests. We are continuously hiring and looking for professionals who are curious, creative, and driven to excel.

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Prepare for Your Future

Ready to advance your career at AECOM? Prepare your resume, hone your interview skills, and connect with us to find out how your aspirations align with our goals. At AECOM, your potential is limitless.

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Learn more about AECOM
Size
51,000 employees
Market Cap
$11.8 billion
Industry
Net Income
-$200.8 million
Founded
1990
5 Year Trend
-6.3%
Revenue
$13.3 billion
NASDAQ

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