Role Overview:This role is for a Mac Systems Engineer responsible for designing, implementing, and managing standard configurations for Mac devices within a large-scale environment. The engineer will ensure adherence to organizational policies and security standards, manage device deployment and integration, and provide comprehensive support for Mac-related hardware and software issues. Key responsibilities include security implementation, patch management, data protection, and automation of device management tasks.
Key Responsibilities:- Design and implement standard configurations for Mac devices in line with organizational policies and security standards.
- Deploy and manage Mac devices using tools like Jamf Pro and Apple Business Manager.
- Ensure seamless integration of new devices into the existing infrastructure.
- Package, deploy, and update software applications on Mac devices, utilizing software packaging tools and deployment scripts.
- Manage licenses and ensure compliance with software agreements.
- Maintain accurate records of all Mac devices, including hardware, software, and peripheral inventories.
- Track device lifecycle, from procurement through disposal, ensuring proper documentation and compliance.
- Implement and manage security measures to protect Mac devices, including antivirus, encryption, and endpoint protection tools.
- Conduct regular security assessments and vulnerability scans on Mac endpoints.
- Regularly deploy security patches and updates to Mac devices, monitor patch compliance, and generate reports.
- Implement and manage encryption solutions (FileVault) to ensure data protection.
- Adapt to changes in new technology and work in new MDM solutions.
- Develop and maintain data backup and recovery procedures for Mac devices.
- Provide Tier 2 and Tier 3 support for Mac-related hardware and software issues.
- Diagnose and resolve complex technical problems, escalating to vendors when necessary.
- Create and maintain detailed documentation for Mac configurations, procedures, and troubleshooting guides.
- Conduct training sessions and provide user support on Mac best practices and security.
- Develop and maintain automation scripts to streamline Mac device management tasks, utilizing languages such as Bash, Python, or AppleScript.
Required Skills:- Experience in managing Mac devices in a large-scale environment.
- Proficiency with Mac device management tools such as Jamf Pro and Apple Business Manager.
- Experience with software packaging tools and deployment scripts.
- Knowledge of implementing and managing security measures including antivirus, encryption, and endpoint protection tools.
- Familiarity with FileVault encryption.
- Scripting skills in Bash, Python, or AppleScript.
Qualifications:- 5+ years of experience in managing Mac devices.
Preferred Skills:- Certification in Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP).
