TD Bank

Lockbox Production Supervisor II

TD Bank • $61K — $99K *
Haverhill, MA 01830In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma required; Undergraduate degree preferred
  • 5+ years of relevant management experience
  • Strong understanding of process management and operational functions
  • Ability to resolve complex, high-risk operational issues
  • Experience in people management, including performance evaluation and coaching

Responsibilities

  • Lead and coach a high-performing team to meet operational objectives
  • Oversee day-to-day operations, ensuring compliance with standards
  • Represent the team as the first escalation point for customer issues
  • Identify and address reportable incidents through effective risk management
  • Continuously improve processes to enhance customer service

Benefits

  • Opportunities for professional growth and skill development
  • Engagement in a culture promoting diversity and inclusion
  • Commitment to colleague well-being through a supportive work environment
  • Participation in community initiatives aligning with corporate values
  • Promoting a continuous learning culture through feedback and development
Full Job Description
Work Location:
Haverhill, Massachusetts, United States of America

Hours:
40

Pay Details:
$61,880 - $99,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Personal & Commercial Banking
Job Description:

The Lockbox Production Supervisor II provides day-to-day team leadership, coaching and work direction to ensure effective and efficient operations, delivery of services/solutions in accordance with established service levels, quality standards, compliance, and regulatory guidelines.

Depth & Scope:
  • Provides people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
  • Oversees complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes/activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
  • Requires strong process management knowledge and understanding of the business unit and operational functions for the business area supported
  • Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
  • Leads a team focused on diverse, large-scale and/or complex processes/activities
  • Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
  • Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution


Education & Experience:
  • High School diploma; Undergraduate degree preferred
  • 5+ years experience


Customer Accountabilities:
  • Leads a team to achieve business/operational objectives, maintains effective day-to-day operations and delivers quality service and business lifecycle processing consistent with objectives
  • Monitors service delivery against standards and implements actions to ensure service deliverables are achieved consistently
  • Represents the team as the first point of escalation for customers/business partners/external partners
  • Applies knowledge of systems, processes and regulations in resolving escalated customer issues and ensures communication with key stakeholders
  • Identifies and guides remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank
  • Actively engages internal partners to develop and maintain working relationships, builds understanding of client needs and delivers optimal customer service and solutions
  • Identifies continuous improvement opportunities to strengthen client service
  • Ensures all required processing/activities are complete and accurate to meet objectives for own area
  • Coaches team to ensure operations issues are handled appropriately and participates in the negotiation and resolution (including escalation) of significant internal and/or external partner issues


Shareholder Accountabilities:
  • Supervises day-to-day operations/activities, balances workloads, ensures compliance to internal/external requirements and the achievement of service level standards and productivity targets
  • May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable
  • Protects the interests of the organization; identifies and manages risks, resolves escalated matters and refers complex and/or non-standard, high-risk transactions/activities as needed
  • Ensures adherence to compliance operating standards, processes, and controls; performs quality checks and validation of team members' work
  • Continuously reviews and/or updates processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommends, implements and monitors the achievement of process enhancements
  • Applies knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assesses performance based on team and function analytics
  • Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
  • Ensures that employees are aware of the impact of their work on the activities of others outside of their function/unit
  • Analyzes service delivery issues, conducts internal/external research projects and/or contributes to audit reviews; runs testing and generates reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
  • Adheres to enterprise frameworks and methodologies that relate to operations activities for own area
  • Participates in developing change plans and contributing to change management projects or programs that impact the business, functions or processes, acts as a key change agent for a defined area
  • Participates in and/or leads community initiatives and promotes commitment to shared Enterprise values and commitments


Employee/Team Accountabilities:
  • Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
  • Connects the alignment of colleague's contributions with the TD Shared Commitments
  • Supports an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
  • Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
  • Participates in identifying talent in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
  • Supports colleague growth by encouraging colleague development to achieve career and business objectives, delivering timely motivating appreciation and recognition to all colleagues
  • Supports a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
  • Shares knowledge, information, skills, and subject matter expertise among the team; ensures timely communication of issues, and encourages collaboration with other functions and teams
  • Supports team through change and promotes an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing guidance and support on changing priorities and empowering colleagues to drive innovation
  • Leads a high-performance culture by setting team targets and objectives, providing on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
  • Manages employees in compliance with all human resources policies, procedures and guidelines of conduct


Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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