Intuit Inc

Learning Development and Production Leader

Intuit Inc • $150K — $202K *
San Diego, CA 92154In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in learning design, with 2 years in management or operational lead roles.
  • Associate's or Bachelor's degree in Human Resources, Education, or related field.
  • 3-5 years of advanced experience building eLearning in Articulate 360.
  • Proven experience in using GenAI tools like Synthesia and LLMs for instructional workflows.
  • Skilled in video editing and audio production for high-quality content delivery.
  • Expertise in SCORM/xAPI standards and LMS deployment.
  • Excellent written and verbal communication skills.

Responsibilities

  • Manage a team of contingent workers and provide ongoing mentorship.
  • Oversee the content production lifecycle for both US and India operations.
  • Establish and monitor quality assurance processes and accessibility standards.
  • Implement AI-driven design systems to enhance production capabilities.
  • Maintain adherence to brand identity and content standards in production processes.
  • Govern the use of AI tools to ensure ethical content creation.
  • Analyze and report on content performance for continuous improvement.

Benefits

  • Comprehensive benefits package including health and wellness programs.
  • Professional development opportunities and training support.
  • Access to cutting-edge technology and tools for content creation.
  • A collaborative work environment that promotes knowledge sharing.
  • Flexible work arrangements and a strong work-life balance.
Full Job Description
The Staff, Learning Development & Production Manager owns the operational success and workforce direction of the Solutions Studio - a team of US-based contingent instructional designers producing learning content at scale for Expert Excellence. This role sits within Portfolio Strategy & Business Excellence and connects the content production function to the broader supply chain - translating intake commitments into delivered, quality-assured learning assets.

This role pivots from execution to oversight, ensuring that the team delivers high-quality, AI-driven learning experiences at scale for both domestic and global (India) operations. You will drive a 'connected studio' model, managing intake-to-build handoffs and ensuring that production meets established quotas and deadlines. By combining instructional design expertise with rigorous operational discipline, you will oversee the deployment of GenAI tools (Claude, LLMs) to maximize efficiency while maintaining Intuit's pedagogical and brand standards. You serve as the primary mentor and performance manager for our vendor partners, ensuring a zero-defect culture and continuous improvement in speed-to-proficiency baselines.

Responsibilities

PEOPLE MANAGEMENT & MENTORSHIP
  • Directly manage a team of US-based contingent workers and vendors, providing coaching, feedback, and performance management to drive excellence.
  • Foster a culture of mentorship, upskilling team members in advanced Articulate 360 techniques and GenAI production workflows.
  • Manage vendor relationships and resource allocation to ensure the studio is appropriately staffed for peak production cycles.
  • Lead de-escalation and feedback sessions, constructively coaching contractors through complex project challenges.
  • Set clear professional standards and 'lanes' for each role within the contingent team to prevent role overlap and ensure intentional design.


PRODUCTION WORKFLOW & QA PROCESSES
  • Operational Oversight & Scaling
  • Oversee the end-to-end content production lifecycle for US and India expansion, hitting rigorous quotas and strict delivery deadlines.
  • Drive continuous quality improvement by establishing and monitoring QA gates, technical standards, and accessibility compliance.
  • Strategize and implement AI-native design systems and asset libraries to scale production capability without increasing workload.
  • Standardize intake-to-build handoffs, ensuring 100% adherence to Intuit Brand Identity and Content Standards.


LMS Deployment & AI Governance
  • Govern the use of AI agents in persona and asset creation, ensuring ethical standards and pedagogical integrity.
  • Maintain current knowledge of the GenAI tooling landscape relevant to content production and bring forward recommendations for adoption


MEASUREMENT & CONTENT PERFORMANCE
  • Analyze content performance data (L1-L2) to identify areas for iterative updates and maintenance cycles.
  • Monitor AI efficiency gains, tracking time-to-market and production cost reductions achieved through automated workflows.
  • Regularly audit the content library to ensure relevance, surfacing insights on when content should be retired or refreshed.


Supply Chain Integration
  • Operate as a connected node in the Expert Excellence supply chain - receiving committed work from Portfolio Delivery Managers and ensuring production is sequenced, resourced, and delivered to plan
  • Communicate capacity constraints, production risks, and delivery blockers to the Portfolio Delivery Operations lead before they become delivery failures


Qualifications

Required
  • Leadership: 5+ years of experience in learning design with at least 2 years in a people management or operational lead role, preferably managing contingent workers.
  • Education: Associate's or Bachelor's degree in Human Resources, Education, Organizational Development, Business Administration, or a related field - or equivalent professional experience demonstrating the same capabilities.
  • Content Development: 3-5 years building expert-level eLearning in Articulate 360 (Storyline/Rise). High proficiency in graphic design, interactive triggers, and variables.
  • GenAI Expertise: Proven experience using Synthesia for video production and LLMs (ChatGPT/Claude) for instructional design workflows and content generation.
  • Video & Multimedia: Skilled in video editing (Premiere Pro, CapCut, or Camtasia) and audio editing to produce high-fidelity assets.
  • QA & Technical: Expertise in SCORM/xAPI standards, LMS deployment, and cross-device testing to ensure flawless learner experiences.
  • Communication Skills: Clear, professional written and verbal communication - able to facilitate a session, write crisp participant-facing messages, and produce concise stakeholder updates.
  • Data & Reporting: Comfort with data tracking and reporting; able to compile and present clean, accurate metrics without errors.
  • Ops & Scaling: Proven track record of managing high-volume production studios and hitting delivery quotas for global teams.


Preferred
  • Certifications: Articulate Certified Developer, AI for Instructional Design certifications, or CPTD.
  • Advanced Media: Experience with motion graphics (After Effects) or custom illustrations for learning content.
  • Instructional Design Exposure: Familiarity with adult learning principles (Knowles' Andragogy), ADDIE or SAM instructional design models, and blended learning methodology.
  • Quality & Assessment: Experience applying Kirkpatrick Levels 1-4 evaluation framework. Background in QA, performance management, or learning effectiveness measurement.
  • Coaching Background: Demonstrated ability to coach struggling or resistant learners constructively, with specific techniques for de-escalating defensive responses to feedback.
  • Project Coordination Tools: Experience with Smartsheet, Asana, Jira, or equivalent program tracking tools.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $150,000 - $202,500

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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