About this team: 

The Genesys Cloud Analytics platform is the foundation on which decisions are made that directly impact our customer’s experience as well as their customers’ experiences. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. From new features to enable other development teams, to measuring performance across our customer base, to offering insights directly to our end-users, we use our terabytes of data to move customer experience forward.  

What this role is:  

As a Lead Software Engineer in Test, you will be designing test strategies for new features developed for our Batch Analytics Team. You will help drive the testing effort as a member of a cross functional team including Product Management, Development, UX, and Documentation. Responsibilities include understanding the architecture and design decisions, defining and implementing new tests and automation, evaluating the end user experience, and asserting the overall quality of the feature. 

What this role isn’t:   

It is not just executing tests or maintenance of test jobs and pipelines, and is not a pure automation role, but one focused on a holistic approach to quality: manual, automated, accessibility, security, performance, scalability. This role isn’t narrowly focused on one service and one team, but an opportunity to collaborate with multiple teams distributed across the globe. 

What you will bring to the table:   

We are looking for someone who is strong technically, but also a skilled communicator. You will coordinate with talented peers to identify risks and design solutions to mitigate them. After learning our product and process, you will contribute code to a shared automated testing project that includes tests executed daily and in a multitude of deployment environments.  You will be able to recommend and prototype new tools and techniques to help us optimize and evolve our process, apply your skills to guide junior team members, and provide input and feedback to peers. 

Some details about what you will do:  

• Enable the team with knowledge and automation to ensure quality on their services. 

• Review design and architecture and evaluate risks and the scope of testing required.  

• Develop a test plan and strategy with the delivery team 

• Design and implement new automated tests for APIs and data pipelines. 

• Coordinate exploratory testing and participate in bug hunts to gather feedback on user experience 

• Maintain automated test jobs in our TestNG based framework by triaging failed automation test executions in our Jenkins pipelines and report defects and make fixes/updates to test code 

• Participate in Design and Code Reviews to provide feedback to other engineers and improve our testing framework  

You may be a fit if you have:  

• 5+ years of experience in professional software testing 

• An openness to mentoring and collaborating with junior members of the team. 

• Experience with:   

• Java or Python; other object-oriented languages are a plus. 

• Jenkins or equivalent CI/CD tools 

• Web-scale data and large-scale distributed systems, ideally on cloud infrastructure. 

• Designing test plans for cloud software 

• REST API testing (functional and automation)  

• Amazon Web Services (AWS) such as EC2, S3 and Lambda 

• Testing microservices and end-to-end usage of them within a multi-tenant cloud application. 

Technologies we use and practices we hold dear: 

• Right tool for the right job over we-always-did-it-this-way. 

• We pick the language and frameworks best suited for specific problems. 

• AWS for cloud infrastructure. 

• Automation for everything. CI/CD, testing, scaling, healing, etc. 

• Jenkins for CI/CD 

• TestNG Java test harness. 

• Hadoop and Spark for batch processing 

• Airflow for orchestration. 

• DynamoDB, Elasticsearch, Presto, and S3 for query and storage. 

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Employee Referrals:

If a Genesys employee referred you, please use the link they sent you to apply.