JP Morgan Chase & Co.

Lead Site Reliability Engineer

JP Morgan Chase & Co.$145K — $175K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in SRE or production engineering at enterprise scale
  • Proven ability to drive standardization and reliability outcomes
  • Expertise in SLOs, incident response, and observability
  • Strong collaboration with Engineering and Product teams
  • Hands-on with AWS/Azure and automation/IaC tools
  • Experience with AI applications in operations

Responsibilities

  • Establish and scale standards for SLOs and operational readiness across SRE teams
  • Embed reliability goals into Engineering and Product roadmaps
  • Design and run operating cadences for performance reviews and planning
  • Align reliability operations with risk and control expectations
  • Identify and mitigate operational toil through automation
  • Own metrics related to platform stability and customer impact
  • Utilize AI for enhanced incident management and operational efficiency
  • Lead critical implementations and major incident responses

Benefits

  • Comprehensive health insurance plans
  • Generous retirement savings options
  • Flexible work arrangements
  • Professional development opportunities
  • Annual performance bonuses
  • Employee stock purchase plan
Full Job Description
JOB DESCRIPTION

As a Lead Site Reliability Engineer at JPMorgan Chase within the Public Cloud team, you will blend hands-on engineering with program leadership to promote platform stability, ensure consistent execution across SRE teams, and partner closely with Engineering and Product to deliver measurable improvements in availability, support outcomes, and cost of failure.

Job Responsibilities
  • Drive consistency across SRE teams: establish and scale a 7gold standard8 for SLOs, on-call readiness, runbooks, postmortems, action tracking, and operational readiness across AWS/Azure/GCP.
  • Partner with Engineering and Product: embed reliability outcomes into roadmaps and delivery plans; convert incidents, support signals, and error budget trends into prioritized backlog with measurable impact.
  • Operational excellence & BPMs: design and run operating cadences (incident/stability reviews, KPI reviews, planning inputs), standardize intake/prioritization, and ensure closed-loop execution.
  • Risk governance: align reliability operations to risk/control expectations; operationalize recurring remediations (e.g., configuration drift, repeat findings) through centralized automation without sacrificing velocity.
  • Ticket reduction & automation opportunities: identify top drivers of support load and operational toil; build and maintain an automation opportunity pipeline; track adoption and deflection.
  • Platform stability metrics: own cross-platform reporting (SLO attainment, incident trends, MTTR/MTTI, change failure rate, ticket deflection, customer impact/cost of failure).
  • AI for reliability operations: apply AI/LLMs to improve triage, incident summarization, correlation/symptom mapping, and guardrailed automation; measure accuracy, safety, and outcomes.
  • Hands-on leadership: stay close to designs and critical implementations; lead systemic remediation and major incident response improvements.
Required qualifications, skills, and capabilities
  • 5+ years in SRE / production engineering / platform reliability / infrastructure operations at enterprise scale
  • Demonstrated success driving cross-team standardization and measurable reliability outcomes through influence and operating mechanisms.
  • Deep knowledge of SLOs/SLIs, error budgets, observability, incident response, postmortems, and change reliability.
  • Strong experience partnering with Engineering and Product leadership to align priorities and deliver results.
  • Hands-on experience with AWS and/or Azure  and automation/IaC fundamentals (e.g., Python/Go/Bash, Terraform, CI/CD).
  • Experience using AI/LLM-enabled approaches in operations (AIOps, AI-assisted troubleshooting, agentic workflows) with appropriate controls and measurement.
Preferred Qualifications
  • Improved SLO attainment and reduced Sev1/Sev2 frequency; fewer repeat incidents.
  • Reduced MTTR/MTTI and lower change failure rate; reduced customer minutes impacted (cost of failure).
  • Measurable ticket reduction/deflection via scaled automation and self-service adoption.
  • Consistent operating model adopted across SRE teams with trusted executive reporting.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

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JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

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Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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