WHY THIS ROLE IS IMPORTANT TO US

TheSenior/Lead Operational Excellence Specialistplays a pivotal role in ensuring high-quality, reliable, and consistent operational service delivery acrossSimCorpPaaS operations. The role is incident-driven, requiring direct leadership during critical and high-impact incidents, ensuring timely resolution while minimizing client impact

In addition to Incident Management, the role encompasses Problem Management, leading root cause analysis, preventive measures, and continuous improvement initiatives, and Change Management, including both reactive changes and planned changes across hosted environments, ensuring proper governance, risk mitigation, and minimal service disruption

WHAT YOU WILL BE RESPONSIBLE FOR

• Serve as the single point of escalation for operational incidents, coordinating resources, running incident bridges, and providingtimelycommunication to stakeholders.

• Lead the execution of Problem Management processes, including Post-Incident Reviews (PIRs), Root Cause Analyses (RCAs), and knowledge base contributions to reduce recurrence and improve service resilience.

• Plan, review, and implement Change Management activities across hosted environments, ensuring all changes are aligned with governance policies and client expectations.

• Collaborate closely with internal teams, global peers, and external vendors/hosting partners tomaintainoperational performance, address issues, and promote best practices.

• Regularly share knowledge, and contribute to the evolution of operational processes to drive continuous improvement across global operations

This role demands an analytical, decisive, and motivated professional, capable of balancing direct operational execution with strategic oversight, ensuring that clients experience reliable, predictable, and high-quality service at all times

KeyResponsibilities

• Incident Management:Lead resolution of critical incidents, orchestrate resources, manage communications, and escalate when necessary.

• Problem Management:Identifytrends, drive root cause resolution, and share lessons learned to prevent recurrence.

• Change Management:Plan and implement changes across hosted environments, ensuring risk is mitigated and service disruption minimized.

• Vendor & Partner Coordination:Manage hosting partners and vendors to meet service commitments and escalate urgent issues.

• Continuous Improvement:Promote best practices, contribute to training, and enhance operational excellence across the organization.

WHAT WE VALUE

• 3 65+ years of operational experience with mission-critical services.

• ITIL certification or equivalent practical experience in Incident, Problem, and Change Management.

• Demonstrated analytical, planning, and decision-making skills

• Proactive, accountable, and collaborative mindset.

• Clear and effective written and verbal communication with multicultural teams

• Familiarity with agile methodologies and global team collaboration.

For Toronto only: The salary range for this position is $104,240 to 143,330 CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA.

Benefits

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.

Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

This position is for an existing vacancy.

Our hiring process uses AIenabled tools to support the screening and assessment of applications. All applicants are still reviewed by a skilled recruitment team. AI does not make hiring decisions. Human reviewers, who are trained to understand the limitations, potential risks, and possible biases associated with AI tools, evaluate all applications and AIassisted results before any decision is made.

If you have questions about how your information is processed in detail, feel free to contact us.

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