Description:
At Invenco by GVR, we are redefining the future of fuel retail and convenience technology through innovative, customer-driven solutions. We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team - someone who thrives at the intersection of technology, business strategy, and relationship management. In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business goals, driving measurable outcomes, and fostering deep, lasting partnerships. If you are passionate about delivering exceptional customer value, influencing product innovation, and leading with a customer-first mindset, we want to hear from you.
WHAT YOU WILL DO:
• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers' long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.
• Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives.
• Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning.
• Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives.
• Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives.
• Up to 20% travel
Qualifications:
WHO YOU ARE
• 10+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required
• 5+ years experience support enterprise / Tier 1 customers
• You'll give us goose bumps if you have experience and/or a degree in both a technology and marketing field
• Fuel Management experience in Logistics and Invoice Reconciliation preferred
• It's a plus if you have you worked with in a SaaS environment with CRM tools
• A bachelor's degree is preferred, but not required.
• A Master's degree is preferred, but not required.
BEHAVIORAL COMPETENCIES
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.
• Action Orientated - Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Plans & Aligns - planning and prioritizing work to meet commitments aligned with organizational goals.
The base compensation range for this position is $96,800 to $124,600 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
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