As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers. Responsibilities includes: • Taking ownership and quickly drive to resolution product issues reported by field AEs and customers. • Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams. • Recommend potential workaround or application level solutions to customers when necessary. • Test R&D fixes/patches. • Work with customer and internal groups to spec out enhancement requests. • Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities. Position Requirements: • Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 5 years experience in design and/or verification of complex digital designs, or Applications engineering/technical support role. • Strong knowledge of design debug techniques and a strong understanding in logic design. • Knowledgeable in verification methodologies for complex EDA environments. • Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly. • Proficiency in Unix/Linux scripting languages (ksh/bash/csh). • Proficiency in PCIe, USB and Ethernet protocol. • Proficiency in TBA, SVA, SV coverage, Low Power(UPF). UVM experience is a plus. • Experience with emulation, Cadence's Palladium product preferred. • Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner. • Occasional travel may be required to resolve critical customer issues. The annual salary range for California is $119,000 to $221,000. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.