FIS

Lead, Capability Experience Designer (UX)

FIS • $100K — $120K *
Jay, FL 32565In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Experience in human-centered design or related principles.
  • Ability to create clear experience journeys and scalable solutions.
  • Background in user research and designing based on user feedback.
  • Knowledge of journey mapping, usability, and inclusive design.
  • Experience with AI tools for research and design affirmation.
  • Familiarity with collaboration tools like Microsoft 365 and design platforms.

Responsibilities

  • Design capability experiences to enhance colleague skills.
  • Translate complex needs into effective experience flows.
  • Conduct research to understand user behaviors and challenges.
  • Prototype and refine concepts based on feedback and data.
  • Create tools and prompts that support effective habits.
  • Ensure experiences are connected across all platforms.
  • Leverage AI to enhance design processes and workflows.

Benefits

  • A voice in shaping the future of fintech.
  • Ongoing learning and development opportunities.
  • Collaborative and inclusive work environment.
  • Opportunities for community engagement.
Full Job Description
Job Description

About the role:
As a Lead, Capability Experience Designer, you will design human-centered experiences that help colleagues build capabilities, adopt new behaviors and perform effectively in their roles. You will translate complex business and capability needs into intuitive, accessible and scalable experiences that fit naturally within colleague workflows.

Working across learning, workforce design, performance, digital adoption and change initiatives, you will research colleague needs, map journeys, prototype solutions and use experience signals to continuously improve. You will also use AI to enhance how you work and design AI-enabled experiences that help colleagues adopt new ways of working.

What you will be doing:
  • Design human-centered capability experiences that help colleagues build skills, adopt new behaviors and improve performance.
  • Translate business and capability needs into clear experience journeys, workflows, prototypes and scalable enablement solutions.
  • Conduct user research and identify colleague needs, behaviors, pain points and barriers to adoption.
  • Prototype and test experience concepts, using colleague feedback, adoption data and performance signals to guide iteration.
  • Design prompts, tools, routines and workflow interventions that support behavior and habit formation.
  • Create connected experiences across enterprise platforms, learning technologies, digital adoption tools and moments that matter.
  • Use AI tools to accelerate research, synthesis, ideation, prototyping and solution development.
  • Design AI-enabled experiences and human-plus-AI workflows that balance automation with appropriate human judgment.
  • Partner across learning, workforce design, performance, digital adoption, change and technology to deliver cohesive experiences.
  • Ensure experiences are accessible, inclusive, intuitive and consistent with enterprise standards.


Required qualifications:
  • Bachelor's degree in human-centered design, user experience design, learning sciences, psychology, business, technology, information systems or a related field, or equivalent practical experience.
  • Experience applying human-centered design, user experience, service design or learning experience design principles to practical solutions.
  • Ability to translate business or capability needs into experience journeys, workflows, prototypes and scalable enablement solutions.
  • Experience conducting user research, testing concepts and using qualitative and quantitative signals to improve designs.
  • Working knowledge of journey mapping, prototyping, behavioral design, usability, accessibility and inclusive design.
  • Experience using AI tools to support research, analysis, ideation, content development or prototyping, with the ability to evaluate outputs and apply human judgment.
  • Familiarity with Microsoft 365 tools, including Teams, SharePoint and Copilot, as well as learning or digital adoption platforms and other design tools/systems.
  • Ability to interpret experience, adoption or performance data using Excel, Power BI or comparable tools.
  • Strong communication and collaboration skills, with the ability to explain design decisions, influence stakeholders and constructively challenge assumptions.
  • Ability to learn new technologies, manage multiple priorities and iterate quickly in an evolving environment.
  • A portfolio or work examples demonstrating research, experience design, prototyping, testing and iteration.


Preferred qualifications:
  • Experience supporting workforce enablement, organizational transformation, performance improvement or change initiatives.
  • Experience designing capability experiences across multiple enterprise systems, channels or colleague touchpoints.
  • Familiarity with Workday Learning, Arist, Whatfix, Reejig or comparable learning and digital adoption platforms.
  • Experience designing AI-enabled learning, enablement or performance-support experiences.
  • Familiarity with agentic or automated workflows and appropriate human review points.


A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:

  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits


About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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