FIS

Insights & Listening Lead

FIS • $110K — $130K *
Jay, FL 32565In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or equivalent experience.
  • 7+ years in employee experience or analytics-related roles.
  • Experience managing survey programs and feedback frameworks.
  • Proficient in employee listening platforms like Peakon (Workday) and Glint.
  • Strong analytical skills with large datasets.
  • Experience in data visualization and dashboarding for executives.

Responsibilities

  • Design and implement enterprise listening strategies and pulse surveys.
  • Ensure data quality and measurement standards for employee insights.
  • Create a unified measurement framework integrating multiple data sources.
  • Develop dashboards and reports that turn complex data into actionable insights.
  • Conduct analyses to identify workplace experience drivers and improvement areas.
  • Analyze employee journeys to inform evidence-based decisions.
  • Collaborate with leaders to relay insights through compelling narratives.

Benefits

  • A voice in shaping the future of fintech.
  • Continuous learning and professional development.
  • A collaborative working environment.
  • Opportunities for community involvement and giving back.
  • Internal growth opportunities for career advancement.
Full Job Description
Job Description

About the role:

As an Insights & Listening Lead, you will transform employee feedback, experience signals, and operational data into actionable insights that shape employee experiences, improve business outcomes, and elevate leader accountability. You will lead enterprise listening programs, integrate multiple sources of employee experience data, and partner with leaders to uncover opportunities that drive meaningful change. This role combines listening strategy, analytics, consulting, and storytelling to translate complex findings into clear recommendations and measurable actions.

What you will be doing:
  • Design and deliver enterprise listening strategies and pulse survey programs across multiple employee touchpoints.
  • Maintain measurement standards, segmentation logic, data quality processes, and governance practices to ensure trusted and consistent employee experience insights.
  • Integrate pulse survey, behavioral, usage, workflow, mobility, and operational data into a unified employee experience measurement framework.
  • Build and maintain dashboards, reports, and insight packs that translate complex findings into actionable recommendations for leaders and stakeholders.
  • Conduct root-cause analyses to identify drivers of employee experience, friction points, and opportunities for improvement.
  • Analyze employee journeys, rituals, and workplace experiences to uncover trends and guide evidence-based decision-making.
  • Partner with senior leaders, HR, and business stakeholders to communicate findings through compelling narratives and executive-ready presentations.
  • Track adoption, effectiveness, and outcomes associated with employee experience initiatives, manager rituals, office experience programs, and digital employee experience interventions.
  • Measure the impact of employee experience programs and provide ongoing recommendations to improve engagement, productivity, and organizational outcomes.
  • Apply structured analytical thinking, sound judgment, and curiosity to move beyond reporting trends and drive insight-to-action consulting.


Required qualifications:
  • Bachelor's degree in Human Resources, Organizational Psychology, Business, Analytics, Statistics or a related field, or equivalent experience.
  • 7+ years of experience in employee experience, people analytics, customer insights, research, consulting or a related analytical discipline.
  • Experience designing and managing survey programs, listening strategies or feedback measurement frameworks.
  • Expertise in employee listening and experience platforms, including Peakon (Workday) and Glint.
  • Strong analytical skills with experience interpreting large datasets and translating findings into business recommendations.
  • Experience building dashboards, reporting solutions and executive-level presentations using data visualization tools.


Preferred qualifications:
  • Advanced degree in Organizational Psychology, Business Analytics, Data Science, Statistics, or a related discipline.
  • Experience supporting employee experience (EX), organizational effectiveness, workforce transformation, or culture initiatives.
  • Knowledge of survey methodology, experience measurement frameworks, segmentation strategies, and statistical analysis techniques.
  • Experience leveraging digital employee experience, workplace, or organizational behavior data to improve employee outcomes.


A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:
  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Internal career growth opportunities


Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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