Job Title: IT Systems/Network Administrator
Location: Bedford, MA
Division: Operations
Department: IT
Position DescriptionQCi is expanding its IT operations team and seeks a skilled, on-site System/Network Administrator at our EM4 facility.
This role is responsible for day-to-day support of employee endpoints and servers across Windows, macOS, and Linux; cloud platforms such as Microsoft 365; and a variety of network devices and applications. As part of a larger IT organization, role will also support QCi operations across the company based on business needs and the candidate's capabilities.
Duties and Responsibilities- Provide technical support to employees across a range of technologies, including
- Endpoint operating system support for Windows, macOS, and Linux
- Email, messaging, authentication, and popularparty applications
- Windows Server applications, such as Microsoft SQL Server
- Work withteam to support Microsoft 365 across all QCi sites
- Support on-premises hardware servers and related systems
- Support highly available, enterprise-grade network infrastructure
- Design, procure, and deploy infrastructure systems for offices, labs, and other facilities
- Support compute, network, and storage systems for the manufacturing team
- When needed, work with QCi software and hardware teams to assist with product security hardening during design and testing phases
Required Skills and Experience Education and Experience- Bachelor's or master's degree in computer science or a related field preferred, but not required
- 5+ years of experience in IT or a related field
Technical and Professional Expertise - Experience in cybersecurity, network administration, DevOps, cloud administration, systems administration, or a combination of these areas is strongly preferred
Skills - Windows system administration
- Backup and recovery, disaster recovery planning, and disaster recovery testing experience
- Familiarity with SOC 2, CIS, SOX, or other compliance frameworks
- LAN and WAN networking experience, including Layer 2 switches, Wi-Fi access points, firewalls, VLANs, cable management, and troubleshooting
- Storage administration experience, including network-attached and direct-attached storage
- Experience managing DNS, registrar interactions, email/SMTP, and other core internet systems
- Experience with authentication, VPNs, identity providers, and certificate management
- Experience installing and supporting party applications
- Ability to work effectively with technical and business staff
Preferred Qualifications - Experience supporting IT needs in manufacturing sites, production environments, labs, or other operational facilities where uptime, equipment connectivity, and business continuity are critical
- Experience working with manufacturing teams to support systems used for production, engineering, quality, inventory, security, access control, or facility operations
- CompTIA A+, Security+, Network+, or similar industry-recognized technical certifications preferred
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above. Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.
