About the RoleAvathon is looking for anIT Support Specialist to help manage Avathon's corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions.
Responsibilities - Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.
- Install & troubleshoot laptops, printers, & conference room equipment.
- Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management)
- Shadow senior team members to continue learning technologies and common tasks.
- Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshooting
- Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps
- Manage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager.
- Management of workstations including:
o Ensuring Filevault & Bitlocker encryption
o Ensuring Firewalls enabled
o Deploying OS updates/upgrades
o Remote support
o Hardware/software inventory restock
o Machine repairs
Required Experience- 4+ years' experience in an IT Support or Help Desk role
- Experience installing and supporting PCs & Macs, software, and conference room equipment.
- Strong troubleshooting and problem-solving skills
- Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360
- Strong written and verbal communication skills
- Eager to learn, produces high quality work, and self-driven personality.
This role requires 5 days a week to Pleasanton, CA, Avathon headquarter.
Salary:The base salary range for this role is between $70,000 to $110,000 annually. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
What are the benefits and perks at Avathon?Our full-time employees and their loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights we offer to our U.S. full-time employees - we'd love to connect and share more!
- Evolving culture with the opportunity to drive new ideas and technology
- Stock Option Grants
- Generous Time Off Programs
- Medical Coverage, and Parental Leave Plans
- Employer-Sponsored Lifestyle Spending Account
- 401k with Employer Match
- Monthly Technology Allowance
- Contract and temporary roles are not eligible for the above benefits.
