IT Support Lead

HP Development Company, L.P. • $150K — $236K *
San Francisco, CA 94112In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in IT Support or similar technical role, able to manage diverse IT issues independently.
  • Strong knowledge of macOS, Windows, Google Workspace, Microsoft 365, Okta, and Slack for comprehensive support.
  • Experience with onboarding and offboarding processes, ensuring smooth access and secure deprovisioning.
  • Proven management skills in IT inventory, asset tracking, and hardware logistics, particularly in dynamic environments.
  • Excellent documentation and troubleshooting capabilities, turning insights into actionable knowledge base content.
  • Exceptional attention to detail and strong communication skills, suited for a service-oriented role.

Responsibilities

  • Provide direct technical support for various operating systems and SaaS applications.
  • Serve as a senior escalation point for complex issues and ensure a positive employee experience.
  • Own IT onboarding and offboarding processes, managing equipment setup and access coordination.
  • Oversee IT inventory management and hardware procurement workflows, maintaining accuracy and organization.
  • Manage device lifecycle support, including provisioning and troubleshooting of hardware assets.
  • Develop and enhance IT documentation and knowledge base to support ongoing operations.
  • Collaborate with cross-functional teams to ensure efficient vendor management and procurement processes.

Benefits

  • Comprehensive health, dental, and vision insurance coverage.
  • Long-term and short-term disability insurance for added security.
  • Employee assistance program to support employee well-being.
  • Flexible spending accounts to manage healthcare expenses effectively.
  • Generous paid parental leave policies based on tenure.
  • 11 paid holidays and flexible vacation options for better work-life balance.
Full Job Description
About the Role

We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations. This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience.

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ..
What you might do
  • Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications.
  • Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience.
  • Identify recurring support trends and help improve processes, tooling, and self-service resources.
  • Own and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery.
  • Administer and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools.
  • Ensure access changes are completed accurately, securely, and on time.
  • Manage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices.
  • Own IT inventory management, including hardware procurement support, asset tracking, storage, audits, and logistics for remote and in-office employees.
  • Track and manage prototype devices, engineering hardware, test equipment, and other specialized assets with strong attention to detail and clear chain of custody.
  • Manage day-to-day procurement workflows for IT hardware, peripherals, SaaS tools, and service providers.
  • Coordinate hardware ordering, shipping, receiving, asset tagging, and assignment for new hires, replacements, office needs, and specialized device requests.
  • Support SaaS vendor administration, renewals, license tracking, purchase requests, and access-related coordination.
  • Partner with Finance, Legal, Security, and internal stakeholders to ensure purchases and vendor requests are reviewed, approved, documented, and completed accurately.
  • Write, maintain, and improve IT knowledge base articles, troubleshooting guides, onboarding documentation, and operational runbooks.
  • Standardize repeatable support processes and ensure documentation stays accurate as tools and workflows evolve.
  • Look for opportunities to improve support operations through automation, better tooling, and clearer employee-facing guidance.


Essential Qualifications
  • 10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role. This person should be comfortable operating independently and handling a wide range of employee-facing IT issues.
  • Strong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS-based environments. The ideal candidate can troubleshoot across identity, endpoints, collaboration tools, and business applications.
  • Experience owning onboarding, offboarding, endpoint provisioning, and access-related workflows. This includes preparing equipment, coordinating account access, ensuring secure deprovisioning, and improving the overall new hire experience.
  • Experience managing IT inventory, asset tracking, hardware logistics, and device lifecycle operations. Accuracy and follow-through are critical, especially in a fast-moving environment with remote employees, office equipment, and specialized devices.
  • Strong troubleshooting, documentation, and knowledge base management skills. This person should be able to solve issues directly, identify repeatable patterns, and turn tribal knowledge into clear, useful documentation.
  • Exceptional attention to detail, strong communication skills, and a service-oriented mindset. This role requires someone who can stay organized, handle sensitive access and asset processes carefully, and communicate clearly with employees at all levels.
Preferred Skills
  • Startup or high-growth company experience. Candidates should be comfortable with ambiguity, shifting priorities, and building scalable processes while still handling hands-on support work.
  • Experience supporting office networking, conference rooms, workplace technology, and hybrid/remote employee setups.
  • Experience managing prototype devices, engineering hardware, test equipment, or other specialized assets. A strong candidate understands the importance of confidentiality, tracking accuracy, secure handling, and clear chain of custody.
  • Experience improving support operations through process design, automation, documentation, or self-service resources. The ideal candidate looks for ways to reduce repeat issues and make IT easier for employees to navigate.


Salary: $150,000- $236,000

Compensation & Benefits (Full-Time Employees)

The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills.

At HP IQ, we offer a competitive and comprehensive benefits package, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
    • 4-12 weeks fully paid parental leave based on tenure
    • 11 paid holidays
    • Additional flexible paid vacation and sick leave (US benefits overview)

About HP Development Company, L.P.

HP Development Company, L.P. Careers

Joining HP Development Company, L.P. presents an unparalleled opportunity to advance a career at the forefront of technology and innovation. As a leader in the global technology sector, HP Development Company, L.P. offers a variety of job opportunities that encourage professional growth and development.

Explore Career Opportunities

HP Development Company, L.P. is continuously seeking talented individuals who are eager to drive innovation and lead in the technology industry. With a diverse range of positions available, from engineering to marketing, the company is committed to fostering a culture of diversity and inclusion. Each team member at HP Development Company, L.P. plays a crucial role in shaping the future of technology.

Internship Programs and Employment Prospects

For those starting their career journey, HP Development Company, L.P. provides robust internship programs that offer invaluable industry experience, mentoring, and networking opportunities. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects that matter.

Professional Growth and Development

HP Development Company, L.P. is dedicated to the professional growth of its employees. The company offers comprehensive benefits and resources to support career advancement and personal development. Leadership and diversity training programs are available to all employees, ensuring that everyone has the tools to succeed and lead.

Innovation and Leadership

At the heart of HP Development Company, L.P. is a commitment to innovation and leadership. Employees are encouraged to think creatively and push the boundaries of what is possible. This culture of innovation drives the company forward and is a fundamental part of the work environment.

Join the HP Development Company, L.P. Team

HP Development Company, L.P. is hiring! Explore job opportunities that match your skills and interests. The company values curious, creative, and solution-driven team players. Start your journey by applying through the HP Development Company, L.P. careers page, where you can submit your resume and potentially schedule an interview.

Stay Connected with HP Development Company, L.P. Careers

Stay informed about new career opportunities and company updates by subscribing to job alert emails. Tailor your subscription to receive the latest news and insider tips that are most relevant to your career interests.

Networking and Career Advancement

Networking within HP Development Company, L.P. opens doors to numerous career advancement opportunities. Employees are encouraged to connect with colleagues and leaders within the company to learn, share, and grow together.

Conclusion

HP Development Company, L.P. is not just a place to work—it's a place where careers are nurtured, innovation thrives, and leadership is cultivated. Whether you're seeking an internship, employment, or a leadership position, HP Development Company, L.P. offers a path to professional success and personal growth. Join the team that is redefining the future of technology.
Learn more about HP Development Company, L.P.
Industry
Information Technology
* Ladders Estimates

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