About the RoleMuon seeks an IT Support Engineer to join our IT team. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping systems running smoothly. This role is the front line of internal IT support - you'll be the person our team turns to when they need help getting set up, staying connected, and staying productive.
This position is fully on-site at our San Jose office, five days per week.
Responsibilities- Serve as the primary point of contact for daily help desk requests, triaging and resolving hardware, software, and connectivity issues for all employees
- Set up, configure, and deploy new user workstations (macOS, Windows, Linux), including standard software, security tooling, and peripheral equipment
- Administer Okta for user provisioning, deprovisioning, MFA enrollment, application assignments, and group management
- Manage Google Workspace accounts, groups, shared drives, and organizational unit policies
- Troubleshoot network connectivity issues including Wi-Fi, VPN, DNS, and DHCP across office and remote environments
- Maintain IT asset inventory, track hardware lifecycle, and coordinate equipment procurement and disposal
- Create and maintain internal IT documentation including onboarding guides, troubleshooting runbooks, and knowledge base articles
- Support conference room A/V equipment and video conferencing systems
- Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies
Qualifications- 2+ years of experience in an IT support, help desk, or systems administration role
- Hands-on experience with Okta or a similar identity provider (user lifecycle, SSO, MFA)
- Working knowledge of Google Workspace administration (user management, groups, security settings)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
- Experience setting up and supporting macOS and Windows endpoints in a corporate environment
- Strong troubleshooting methodology and ability to prioritize competing requests
- Excellent communication skills - able to explain technical issues clearly to non-technical users
- Able to work with minimal supervision, be proactive and reliable
Nice-to-Have Skills- Experience with MDM solutions (WorkSpaceOne, Jamf, Kandji, or Intune)
- Familiarity with scripting or automation (Bash, Python, or PowerShell) for IT workflows
- Exposure to cloud infrastructure (AWS) or infrastructure-as-code tools
SalaryThe salary range for this role is $106,000 - $120,000, plus a competitive equity grant and comprehensive benefits package. Final compensation will be determined based on skills, qualifications, experience, and geographic location as assessed during the interview process.
