5+ years in IT Support, Desktop Engineering, or Systems Administration
Strong experience with Okta for user lifecycle management
Hands-on experience with MDM platforms (Kandji, Jamf, Intune)
Experience administering tools like Slack, Zulip, Jira, and Google Workspace
Practical experience with networking infrastructure (switches, firewalls, protocols)
Proficiency troubleshooting macOS, Windows, Linux environments
Excellent interpersonal skills for technical onboarding and training
Bachelor's degree in Information Technology or related field.
Responsibilities
Lead Okta lifecycle management and access controls
Administer key productivity and collaboration tools
Manage SaaS operations for user access across applications
Configure and manage company-owned devices using MDM solutions
Implement software policies and security configurations
Oversee hardware inventory and asset tracking
Maintain and troubleshoot office network infrastructure
Resolve complex network connectivity issues
Facilitate onboarding and offboarding processes for employees
Conduct IT training sessions for new hires
Diagnose and resolve higher-level IT support issues
Monitor and prioritize IT helpdesk tickets based on SLA guidelines.
Benefits
Medical, vision, and dental plans with company-offset premiums
401k plan with company match
Unlimited Paid Time Off (PTO) policy for work-life balance.
Full Job Description
IT Support Engineer
Department: IT
Employment Type: Full Time
Location: Austin
Description
Key Responsibilities
Okta Lifecycle Management: Lead access management, user provisioning, deprovisioning, multi-factor authentication (MFA), and single sign-on (SSO) integrations across enterprise systems.
Productivity & Collaboration Systems: Serve as primary administrator for key productivity tools including Slack, Zulip, Jira, and Google Workspace.
SaaS Operations: Manage permissions, integrations, and user access across cloud applications (e.g., Salesforce, Jira, collaboration tools).
Policy & Patch Management: Build and push software policies, OS updates, and security configurations to keep endpoints patched, compliant, and secure.
Hardware Operations: Maintain inventory, handle asset tracking, configure computer hardware, and manage peripherals across their full lifecycle.
Workplace Networking: Maintain, diagnose, and configure office network infrastructure, including Cisco Meraki and Juniper switches, firewalls, and wireless access points.
User Onboarding & Offboarding: Drive smooth technical onboarding and offboarding processes, ensuring zero-day readiness for new hires and secure access revocation for departing staff.
Employee Training: Design and lead IT orientation/training sessions for new team members on company systems, security policies, and software tools.
Tier 2/3 Troubleshooting: Diagnose and resolve complex hardware, operating system (macOS, Windows, Linux), and enterprise software issues for global staff.
Service Management: Monitor, prioritize, and resolve IT helpdesk tickets within agreed SLA guidelines while maintaining clear internal technical documentation and KB articles.
Skills, Knowledge and Expertise
Experience: 5+ years of hands-on experience in IT Support, Desktop Engineering, or Systems Administration in a fast-paced technology or SaaS environment.
MDM & Endpoint Expertise: Deep hands-on experience configuring and managing MDM platforms (Kandji, Jamf, Intune, IRU) to deploy images, push policies, and enforce security controls.
Platform Administration: Demonstrated experience administering enterprise tools, specifically Slack, Zulip, Jira, and Google Workspace.
Networking Infrastructure: Practical, hands-on experience configuring and troubleshooting switches, firewalls, APs, and standard protocols (TCP/IP, DNS, DHCP, VPNs).
Multi-OS Knowledge: Advanced proficiency troubleshooting macOS, Windows, and Linux environments.
Enablement & Communication: Excellent interpersonal and customer-service skills with proven success conducting technical onboarding and end-user training.
Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
Benefits
Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
