Summary

The Gallery's Digital Solutions division (TDS) reports to the Gallery's Treasurer and provides IT solutions, services and innovation. This User Services (TDS-US) position supports enterprise-wide identity and access services, including multi-factor authentication (MFA) and single sign on (SSO), while managing end-user computing devices, configurations and access controls to ensure secure, reliable, and seamless user access to systems, applications and data.

Duties for this position include:

• End User Device Support - Provides operational oversight for enterprise endpoint management services, including the deployment, configuration, life cycle management and security of desktops and laptops - both Windows and Macintosh. Develops and maintains endpoint management standards, oversees patch development, device provisioning, and leads endpoint modernization initiatives to ensure secure, reliable, end efficient end-user computing services.
• Identity and Access support - Provides operational oversight and administration of the Gallery's enterprise identity and access management services by managing user identities, authentication, authorization, privileged access, and identity lifecycle processes. Ensures secure, reliable, and efficient access to systems, applications, and data through the implementation of identity governance, access controls, Microsoft Entra ID, Active Directory, MFA, SSO, and related identity technologies while maintaining compliance with organizational security policies and standards.
• Cybersecurity Support - Supports the Gallery's cybersecurity program by coordinating vulnerability management, supporting security assessments and compliance activities, monitoring cybersecurity metrics, and implementing continuous improvement initiatives to strengthen the security, resilience, and operational maturity of enterprise identity, access, and endpoint management services.

Requirements

Conditions of employment

• This employer participates in the e-Verify program.
• Males born after 12-31-59 must be registered for Selective Service
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Pass Pre-employment Background Investigation

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications

Basic Requirements

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-13 level in the Federal service or private sector, being responsible for administering and managing enterprise identity and access management services, endpoint management solutions, and end-user computing environments to ensure secure, reliable, and efficient access to organizational systems, applications, and data.

Individual Occupational Requirement: Information Technology (IT) Management Series 2210

Education

This position does not have an education requirement.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Flexible Spending Accounts - https://www.fsafeds.com/

Health Insurance - http://www.opm.gov/insure/health/index.asp

Leave - http://www.opm.gov/oca/leave/index.asp

Life Insurance - http://www.opm.gov/insure/life/index.asp

Retirement Program - https://www.opm.gov/retirement-services/

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.