SUMMARYThe IT Solution Delivery Manager serves as the primary connection between business units and the technology organization. You support relationships with functional leadership, translate business goals into actionable technology roadmaps, and move initiatives seamlessly from ideation through business case funding, requirements definition, technical delivery, and end-user adoption.
This is a individual contributor role. While you will not manage a direct team or departmental budget, you will heavily influence both by building executive trust, presenting persuasive investment cases, and driving cross-functional delivery accountability without formal authority.
ROLE AND RESPONSIBILITIES- Serve as the point of contact between the business and IT; build relationships deep enough that you're pulled into planning conversations before a request is ever filed.
- Develop a working understanding of how the business operates (e.g., processes, pressures, metrics, and constraints) and use that to identify where technology will and won't move the needle.
- Build the business case for proposed initiatives: problem definition, options, cost, expected benefit, and risk.
- Elicit and document business requirements to a standard that delivery teams can build against, such as process flows, use cases, acceptance criteria, and clear articulation of what is out of scope.
- Manage assigned projects end to end, scope, plan, risk, dependencies, stakeholder communication, and delivery against committed dates.
- Partner with architecture, engineering, security, and vendor teams to shape solutions; evaluate build-versus-buy options and participate in vendor selection.
- Establish delivery governance checkpoints and milestone tracking to ensure solution designs align with technical standards, security policies, and performance goals.
- Lead operational readiness strategies, change enablement, and go-live transitions to ensure business teams are fully trained and systems transition cleanly into support.
- Drive adoption after go-live. Track whether the promised benefits were realized and report honestly when they weren't.
QUALIFICATIONS - 8+ years of experience spanning business analysis, project or program management, and business-facing technology delivery roles.
- Demonstrated ability to influence senior stakeholders without formal authority. Have a track record of getting initiatives funded and prioritized on the strength of the case you made.
- Strong requirements discipline. You can run a workshop with people who disagree with each other and come out with documentation everyone signs off on.
- Practical project management experience across the full lifecycle, in Agile environments.
- Fluency in [business domain - e.g., financial close, supply chain, revenue operations] sufficient to hold your own in a conversation with functional leaders.
- Excellent written and verbal communication; comfort presenting to executives.
- Bachelor's degree in information technology, Business Administration, or equivalent practical experience.
PREFERRED QUALIFICATIONS:- Background in consulting or professional services, particularly client-facing delivery roles.
- Experience with system implementation such as ERP, CRM, OMS and BI
- Familiarity with financial modeling for technology investments (TCO, ROI, benefit tracking).
- Certifications such as PMP, CBAP, BRMP or Scrum Master
What Success Looks Like- First 90 days: You've met members of the business, understand their core processes and pain points, have reviewed and obtained ownership of at least one critical project
- First 6 months: A prioritized roadmap exists and has leadership buy-in. At least one initiative has moved from idea to funded and underway. Stakeholders come to you before going around IT.
- First 12 months: Delivered initiatives are in use with improvements measured. The intake process is functioning, and the relationship is strong enough that IT is treated as a planning partner rather than an order-taker.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PAX LABS PERKS & BENEFITS- Competitive compensation, equity & bi-annual performance reviews
- Fully funded comprehensive medical, dental, and vision coverage
- 401K plan
- Generous PTO policy
- Paid Parental Leave
- Monthly wellness reimbursement
- Cell Phone reimbursement
- Employee Purchase Program for discounted PAX devices
- Weekly catered lunch, endless snacks and beverages
- Dog Friendly HQ in the Mission District of San Francisco
- Employee Assistance Program including access to online legal support
COMPENSATIONIn addition to the benefits below, this role has a pay range between $125,000 - $159,000 and equity. The pay range represents what we believe, in good faith, this role will pay. The final salary offer will be determined based on a variety of factors including, but not limited to, depth of experience, geographic location, and relevant education/training.
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