Qualifications

• Bachelor's degree in computer science or related field, or equivalent work experience.
• 3-5 years of recent experience with Windows Operating Systems.
• Proficiency in SCCM and PowerShell scripting (strongly preferred).
• Understanding of Active Directory and Group Policy (strongly preferred).
• Familiarity with Microsoft Exchange Online, Office 365, and Teams services.
• ITIL experience is preferred.
• Knowledge of networking and manufacturing environments is beneficial.
• Strong analytical and problem-solving skills.
• Excellent organizational abilities and keen attention to detail.
• Effective communication skills and a self-motivated attitude.

Responsibilities

• Record and resolve service desk queries via phone or remote control within SLA targets.
• Monitor and update the Global Service Desk ITSM system, escalating tickets as needed.
• Set up and install new PC hardware/software according to departmental standards.
• Coordinate with global technology teams to address network and system issues.
• Raise incident notifications and assist in restoring services.
• Maintain accurate records for incidents, changes, and production documentation.
• Collaborate closely with Engineering, Manufacturing Production, and Implementation teams.

Benefits

• Support for professional growth and development.
• Opportunities for career advancement within a global organization.
• Collaborative working environment with various technology teams.
• Access to cutting-edge IT infrastructure and tools.