RDO Equipment Co.

IT Service Desk Manager

RDO Equipment Co. • $80K — $95K *
Fargo, ND 58103In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of IT leadership experience with team development skills.
  • Strong customer-focused mindset to enhance service delivery.
  • Proficient in technical problem-solving and troubleshooting.
  • Excellent communication skills to engage with diverse audiences.
  • Organization and project management skills for handling multiple priorities.
  • Associate degree or higher in Computer Science, Management, or related field.
  • Valid work authorization for the U.S. without employer sponsorship.

Responsibilities

  • Lead and manage the Service Desk team for efficient support operations.
  • Foster a customer-first culture to enhance user experience.
  • Coach and mentor team members to develop high-performing individuals.
  • Collaborate with teams to successfully implement new technology tools.
  • Identify trends and streamline processes for continuous improvement.
  • Ensure effective communication and relationship-building across departments.

Benefits

  • Competitive compensation based on experience.
  • State-of-the-art workspaces in downtown Fargo.
  • Comprehensive benefits package supporting employee well-being.
  • A company that embodies its core values in daily operations and leadership.
  • Dynamic and challenging work environment with varied day-to-day tasks.
Full Job Description
IT Service Desk Manager who loves both solving problems and leading people. Someone who gets energized by helping a team grow, creating exceptional customer experiences, and finding better ways to get things done. If you know that solving technical issues is only half the job and that inspiring people and building relationships is what drives real results, this could be the role for you. Apply today!

What's in it For You:

  • Competitive compensation to reflect your experience.
  • State-of-the-art workspaces and amenities in the heart of downtown Fargo.
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.


What You Will Do:

  • Keep our team running: Lead the Service Desk team and help deliver fast, reliable support that keeps team members productive.
  • Build a great support experience: Create a customer-first culture where people feel heard, supported, and empowered.
  • Lead and develop your team: Coach, mentor, and grow a high-performing team that enjoys solving problems and helping others.
  • Drive technology adoption: Partner with teams across the business to roll out new tools, systems, and processes successfully.
  • Make things better every day: Identify trends, improve processes, and find smarter ways to deliver support.
  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • IT leadership experience: 5+ years of technology experience with demonstrated leadership and team development skills.
  • Customer-focused mindset: A passion for delivering great service and creating positive experiences.
  • Technical problem-solving skills: Ability to troubleshoot issues, navigate technology, and adapt to new systems quickly.
  • Strong communication skills: Ability to connect with technical and non-technical audiences and build strong relationships.
  • Organization and project management skills: Ability to manage competing priorities and keep initiatives moving forward.
  • Education: Associate degree or higher in Computer Science, Management, Accounting, or a related field.
  • Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love it Here:

  • A dynamic environment: Where no two days are the same.
  • A central, connected workplace: Where you get to work from the downtown Fargo Field Support Office, offering convenient access to local amenities while supporting a highly collaborative and professional IT environment.
  • Opportunities to: Grow, learn, and lead in the industry.

About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

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