Job DescriptionThe IT Service & Delivery Manager owns the day-to-day technology experience for every Butterfly Network employee. This position leads the IT Service & Delivery Team and is responsible for the helpdesk and service desk operation (Jira Service Management), end-user device lifecycle from procurement through deployment, redeployment, and retirement, and the administration of Butterfly's core SaaS application portfolio, including identity, access, onboarding/offboarding, and license management. The role includes IT procurement and vendor management for hardware and software, maintaining the approved hardware catalog, negotiating renewals, tracking spend against budget, and partnering with Finance and Security on purchasing and approval workflows. The manager defines and reports on service levels, drives ticket volume down through automation, self-service documentation, and root-cause fixes, and ensures endpoint and SaaS configurations meet the company's security and compliance requirements in partnership with the CISO. This is a hands-on leadership role: the ideal candidate has run a modern, cloud-first IT function, is comfortable working tickets alongside the team, communicates clearly with non-technical stakeholders, and thrives in a fast-paced environment where priorities shift and a small team supports the whole company.
QualificationsBaseline skills/experiences/attributes:
- 7-10 years in IT and business/industry
- Partners with the Butterfly Technology leaders to develop the technology infrastructure strategy and execution for the enterprise.
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
- Develops the technology management capabilities of the organization, managing and developing existing staff as well as recruitment.
- Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
- Maintain enterprise standards and adhere to the IT operations governance process.
- Works closely with and manages strategic SaaS vendor relationships.
- Leads with a continuous improvement mindset.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation in complex infrastructure implementation, system upgrades and operational troubleshooting.
- Experience with high-availability architecture and multi-data center / cloud operations, including storage area network and redundant, highly available server and network architectures.
- A minimum of five to seven years of leadership responsibilities
- Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
- Experience with Azure, Google Workspace, AnyDesk, Intune, Atlassian & JAMF is preferred
ValuesInnovation is what we do. Our values are how we make it happen. Butterflies are and believe in...
- Patient-Centric Innovators: Our mission is THE mission.
- Empowered to Impact: Every voice matters.
- One Team, One Goal: Unity fuels progress.
- Growth Champions: We embrace challenges.
- Action-Oriented Achievers: We follow through, every time.
LocationButterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers.
This is an in-office position and will be based out of our office in New York City, NY.
Benefits and Perks- Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
- Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
- 401k plan and match - we facilitate your retirement goals.
- Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
- Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
- Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work
- Competitive salaried compensation - we value our employees and show it
- Equity - we want every employee to be a stakeholder
- The opportunity to build a revolutionary healthcare product and save millions of lives!
Compensation Our estimated salary for this role is around $130,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
Candidates must be authorized to work in the United States. Butterfly Network will not provide immigration sponsorship of any kind for this position, including but not limited to H-1B, TN, O-1, L-1, or green card sponsorship (this includes applicants that are in the process of obtaining a greencard), now or in the future.
Butterfly Network does not accept agency resumes.
#LI-KG#KG-LIButterfly network does not accept agency resumes.
