About the RoleWe are seeking a skilled IT Engineer to join our Information Systems and Technology team to manage general productivity tools. In this role, you will support and optimize our internal technology ecosystem. This role is ideal for someone who thrives in a dynamic environment, enjoys solving IT challenges, and has a strong grasp of modern SaaS platforms, identity management, and information security.
You'll serve as the go-to expert for managing core productivity tools, ensuring secure and seamless access across platforms, and supporting Windows, macOS, and Linux environments. Your work will directly impact employee experience, operational efficiency, and security posture.
What you'll do- Administer and support tools like Slack, Jira, Confluence, Google Workspace, Microsoft 365, and other business-critical applications
- Troubleshoot end-user issues across SaaS platforms
- Manage user provisioning and access audits
- Identify opportunities to streamline workflows and reduce manual tasks
- Implement and validate cross application integrations
- Evaluate new SaaS tools and assist with onboarding
- Maintain IT documentation and knowledge base articles
- Collaborate with network and security engineers to ensure compliance
- Participate in IT projects, rollouts, and cross-functional initiatives
Who you are- 1-3+ years in IT support, systems administration, or operations
- Experience in Microsoft 365 and Google Workspace administration
- Exposure to scripting languages (PowerShell, Bash, Python, etc.) and automation
- Familiarity with IAM platforms (Okta, Entra ID, Google Identity)
- Experience supporting SaaS tools like Slack, Jira, Confluence, Zoom
- Excellent troubleshooting, communication, and documentation skills
Onsite ExpectationsWe're building a physical product and most of our team is onsite. In order to properly support the team, we're expecting this role spends most of their time in our San Jose, CA and Fremont, CA locations.
Benefits & Perks- Flexible Work Schedule: Getting the job done isn't always 9 AM to 5 PM. Determine your working hours so you get things done when it works for you and your family.
- Health Care: We are currently under Rippling's PEO and offer medical, vision, dental insurance to keep you and your dependents covered.
- Flexible Vacation: We offer unlimited PTO, so you can get the time off you need that works for you.
Why Join Us- Help build IT infrastructure from the ground up as we build out new lab facilities and office locations.
- Work closely with leadership and have real impact.
- Be part of a mission-driven company tackling meaningful problems.
- Competitive compensation, benefits, and equity.
