About the RoleAs an IT Engineer you will be working across identity, devices, SaaS platforms, and supporting end users. You should be organized, collaborative, and eager to learn while working within established systems and processes.
- Provide reliable, hands-on IT support for our in office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service.
- Support Fluidstack's MDM fleet comprising macOS, iOS, and Windows devices.
- Provide in office support by troubleshooting basic network issues and our A/V systems.
- Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls.
- Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission).
- Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences.
- Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates.
- Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks.
- Support onboarding and offboarding of Fluidstack employees and contractors.
- Support the IT team by creating simple, reliable automations that reduce manual work and improve operational efficiency.
Qualifications- Practical experience administering Okta, including users, groups, and basic app integrations (OIE a plus).
- Strong knowledge of Google Workspace, with some exposure to Office 365.
- Hands-on MDM experience with macOS and Windows, ideally with Iru (formerly Kandji).
- Ability to support macOS, iOS, and Windows devices.
- Familiarity with Atlassian tools (Jira, Confluence) for documentation and project management.
- Experience participating in procurement and asset management processes.
- Clear, concise technical writing skills for documentation and knowledge base content.
- Excellent communication and customer service abilities.
- Basic understanding of security principles and best practices.
Nice To Haves- Experience with no-code/low-code automation tools (Okta Workflows, n8n, Zapier, Workato, Tray.io).
- Scripting familiarity with common languages (Bash, PowerShell, Python).
- Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP).
- Experience with AI tools, agents, MCPs, automations, and prompting. Fluidstack standardizes on Anthropic Claude and has OpenAI ChatGPT.
- HRIS integration experience with systems like Deel, Rippling, BambooHR, or Workday.
- Understanding of API integrations and webhooks, and how to use them effectively.
Salary & Benefits- Competitive total compensation package (salary + equity).
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
The base salary range for this position is $100,000 - $160,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options.
We are committed to pay equity and transparency.
