Job DescriptionThe Director, Process Intelligence & Business Transformation, leads Western Digital's enterprise process intelligence program, owning the object-centric Process Mining capability (Celonis OCPM) that serves as the analytical engine for identifying, diagnosing, and prioritizing process improvement opportunities across WD's core business operations.
This role is the primary bridge between raw transactional data and actionable re-engineering initiatives - surfacing process inefficiencies, conformance gaps, and automation candidates across Oracle Fusion Cloud-based processes spanning the full enterprise process taxonomy, including Source-to-Pay, Order-to-Cash, Record-to-Report, Plan-to-Fulfill, Concept-to-Offer, Offer-to-Plan, and Lead-to-Order.
The role institutionalizes the capability: it stands up and operates the Process Mining Center of Excellence, governs the shared object-centric data model as an enterprise asset, builds and sustains a business relay network across value streams, and maintains evidence-based process documentation anchored on mined baselines and explicit targets.
This leader operates at the intersection of data, process, technology, and AI, translating complex object-centric process analysis into prioritized, investment-ready transformation opportunities with a defined handover to executing owners, and co-driving the adoption of AI-enabled process intelligence at scale.
Excellence in delivery and the development of IT/BSG resources into full process mining proficiency is a standing objective shared with the Sr. Director, Business Program Architecture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Center of Excellence & Operating Model
- Stand up and operate the Process Mining Center of Excellence: charter, named roles, decision rights matrix, steering-group cadence, prioritization board, and business-unit engagement contracts
- Define and publish the candidate prioritization framework - value and feasibility criteria with scoring anchors, QCD (Quality/Cost/Delivery) evidence-based scoring modes, and heat maps - so that which processes enter the program is governed by transparent criteria rather than demand pressure
Process Mining & Analytics
- Own and scale WD's object-centric Process Mining program on Celonis as the primary diagnostic engine for enterprise process health
- Act as the design authority for the enterprise object-centric data model (OCDM): modeling standards, extension policy, object type ownership, change review gates, model catalogue, and data footprint / license consumption control.
- Establish and maintain automated data pipelines from Oracle Fusion and any other relevant sources (via AWS data lake or direct EMS connectors) to the process mining platform, ensuring data fidelity and refresh cadence SLAs
- Design and govern end-to-end process mining data models across source systems, integrating event logs from modules including SCM, Procurement, Financials, and Order Management
- Build and maintain a library of PQL-based KPIs, conformance checks, and variant analyses across all in-scope processes
- Translate process graph outputs - throughput times, rework rates, conformance deviations, and automation opportunity scores - into clearly packaged, investment-ready findings for business unit-led prioritization, including realization measurement defined at drafting time.
- Scope and lead the Task Mining capability as a complementary lens on task-level effort and automation candidates, feeding granular task logs into the process mining analysis.
Evidence-Based Process Documentation & Modeling
- Own mined observed process baselines per candidate (Process Adherence Manager), refined with business relays and exported as BPMN into the enterprise architecture repository as the as-is record.
- Define target process models with expected QCD values, validated in process simulation (digital twin) before commitment, and maintain conformance charters.
- Align BPMN conventions between the enterprise architecture repository and the mining platform, and keep baselines and targets under version control
- Develop team and relay proficiency in process modeling (BPMN 2.0) as a core capability.
Process Re-Engineering & Optimization
- Lead cross-functional process re-engineering initiatives from current-state diagnosis through future-state design and implementation
- Apply BPMN 2.0, Lean, Six Sigma, and Design Thinking methodologies to redesign processes that eliminate waste, reduce cycle time, and improve control compliance
- Drive standardization of process designs across business units and geographies, reducing process variants and operational complexity
AI-Enabled Process Intelligence & Automation
- Drive adoption of AI capabilities at scale: guided analysis for business users, agent integrations and orchestration for automated and human-in-the-loop interventions.
- Contribute to the architectural design decision on the relationship between the Celonis Process Intelligence Graph and the Enterprise Knowledge Graph (EKG): system of record for process context consumed by agents, and what flows between them.
- Maintain a continuous technology watch on platform evolution - catalog additions, adherence and simulation capabilities, agent-facing interfaces - evaluating new capabilities for program adoption and reporting consumption trends against the license model
Measurement & Value Realization
- Freeze baseline KPI values per candidate and track process KPIs continuously against frozen baselines and defined targets.
- Track realized value per opportunity against estimate, confirmed by the executing owner, and publish the value scorecard to steering committees
- Track process mining and task mining capabilities adoption.
Stakeholder Engagement & Change Management
- Act as a trusted advisor to functional leaders across Procurement, Finance, Supply Chain, and Sales Operations on process health and improvement opportunities
- Build and lead a team of process mining analysts, process architects, and transformation program managers within the CoE.
- Develop IT/BSG relays and analysts to full process mining proficiency and maintain a standing level of excellence in delivery, an objective shared with the Sr. Director, Business Program Architecture.
- Define and operate a tiered training curriculum mapped onto the Celonis Academy object-centric certifications (data engineers, analysts, relays and business users, executives), supplemented with program-specific modules.
- Drive change management strategies for process transformation initiatives, including communication planning, training, and adoption measurement
- Package and present process mining findings in executive-ready formats that enable informed decision-making by Finance and business leadership.
QualificationsREQUIRED
- Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred
- 10+ years in business transformation, process excellence, or consulting; 5+ years in a people leadership role.
- Hands-on experience with Celonis, UiPath Process Mining, SAP Signavio, or equivalent platform; ability to author data models and analytical queries.
- Proficiency in SQL/PQL; experience working with cloud data platforms (AWS, Snowflake, or similar) and large-scale transactional datasets.
- Lean Six Sigma (Green Belt minimum, Black Belt preferred), BPMN 2.0, Project Management Professional (PMP) certification.
- Demonstrated ability to build teams, influence across matrixed organizations, and deliver outcomes without direct budget authority.
PREFERRED
- Experience in the technology hardware, semiconductor, or data storage industry
- Knowledge of Oracle Fusion Cloud (Procurement, SCM, Financials, Order Management) or equivalent enterprise ERP Experience
- Track record of delivering measurable process improvement outcomes at enterprise scale
Compensation & Benefits Details- An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
- The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
- If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.
- You will be eligible to be considered for bonuses under either WD's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.
- We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
- Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
