Your role and responsibilities:
As an IT Application Specialist at Xanadu, you'll play a key role integrating and administering applications, supporting IT operations and front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.
What You'll Be Doing
- Administer and integrate the company's core SaaS and collaboration platforms - identity, communication, documentation, and project-tracking tools.
- Integrate NetSuite (ERP) with other business applications - building and maintaining data flows between NetSuite and systems such as identity/SSO, procurement, expense, HR, and reporting tools using NetSuite's REST/SuiteTalk APIs, SuiteScript, and webhooks.
- Build and maintain integrations between systems using REST APIs, webhooks, and OAuth; automate repetitive workflows with light scripting (Python/Bash).
- Own user lifecycle automation - provisioning, group/role-based access, and deprovisioning - so joiner/mover/leaver changes propagate cleanly across connected systems.
- Support single sign-on and directory-driven access (SAML/OIDC, SCIM), aligned to least-privilege.
- Support specialized scientific and engineering applications used across the company, partnering with the teams that depend on them.
- Provide hands-on support across our full endpoint fleet: macOS, Linux, and Windows - setup, configuration, troubleshooting, updates, and break/fix.
- Handle hardware and peripheral support: laptops, displays, docks, conferencing/AV, printers.
- Run device provisioning for onboarding and offboarding - imaging, enrollment, account setup, and clean device recovery.
- Be a first point of contact in our support channel, triaging and resolving day-to-day requests and owning each ticket end-to-end rather than handing it off.
- Maintain clear, current documentation and runbooks.
- Deliver end-to-end IT operations and support, including endpoint management, user lifecycle administration, hardware/software deployment, application support, troubleshooting, documentation, inventory management, and day-to-day technical assistance across the organization.
Basic qualifications and experience:
- Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience.
- 5-10 years of experience in a related IT position.
- Hands-on support experience across all three OS flavors we run: macOS, Linux, and Windows.
- Experience administering common business SaaS platforms (identity/SSO, collaboration, and productivity tools).
- Demonstrated experience integrating NetSuite with other business applications (e.g., via SuiteTalk/REST, SuiteScript, or an iPaaS connector).
- Practical scripting ability (Python and/or Bash) and comfort working with REST APIs to connect or automate systems.
- Solid grasp of identity and access fundamentals: SSO, directory/group-based access, provisioning, and least-privilege.
- A genuine service mindset and end-to-end ownership.
- Familiarity with basic networking and cybersecurity concepts and best practices.
- Detail-oriented and able to perform in a high-pressure/high-paced environment.
- Experience working in an agile delivery environment.
- Willingness to be part of on-call rotation and weekend IT related activities
Preferred qualifications and experience:
- Exposure to provisioning/SCIM, an IdP (e.g., JumpCloud or similar), or iPaaS/workflow-automation tooling.
- Familiarity with NetSuite administration or SuiteScript development beyond integration (saved searches, workflows, custom records).
- Familiarity with cloud access models (e.g., AWS IAM/identity).
- Any exposure to CI/CD or infrastructure-as-code (GitHub, Jenkins, Terraform/OpenTofu).
- Awareness of access-review/compliance practices (e.g., SOC 2 / ITGC).
