Director, IT
(20171)
Job Summary The IT Director is responsible for managing the daily operations of the resort's IT environment. This is a hands-on leadership role that combines technical expertise with operational management, serving as a leader of internal teams and external providers to ensure the effective delivery of IT services across the property.
This position is accountable for all aspects of property technology planning, decision-making, implementation, governance, maintenance, support, and security, ensuring that technology resources align with business goals. This individual contributes their advanced technology expertise and hospitality acumen to support the resort's operational, guest service, and financial objectives.
Key Duties & Responsibilities- Lead the design, implementation, and improvement of the resort's technology infrastructure, ensuring scalability, reliability, and security
- Execute the resort's overall IT strategy, ensuring alignment with business objectives, brand standards, and company initiatives
- Manage technology projects from initiation through implementation, ensuring delivery on schedule, within the budget, and according to specifications
- Oversee the operation and maintenance of all property technology infrastructure, telecommunication systems, and business applications
- Ensure all hardware, software, network, and telecommunication systems remain fully operational to support any business needs
- Manage user access administration across all systems, ensuring appropriate authorization, duty segregation, and timely provisioning, modification, and access removal
- Oversee support for all systems including but not limited to: Property Management Systems (PMS); Point of Sale (POS); Financial Systems; Document Management Systems; Spa, Retail, and Recreation Systems; Telecommunication and PBX Systems; and Security Systems
- Deliver effective incident management, problem resolution, and proactive communication with stakeholders throughout the IT ticket process
- Monitor network operations across the property, implementing proactive measures to optimize performance and minimize downtime
- Ensure scheduled backup and recovery processes are performed, tested, and documented
- Conduct regular inspects of IT infrastructure, equipment, and environments, maintaining compliance with operational requirements and security standards
- Evaluate emerging technologies, industry trends, and best practices, recommending solutions that continue to enhance operational efficiency
- Enforce IT policies, standards, and controls to protect company assets, systems, confidential information, and intellectual property
- Maintain compliance with PCI-DSS, GDPR, and all applicable legal and regulatory requirements
- Deliver technology-related training programs to improve user knowledge, adoption, and usage
- Collaborate closely with the Kerzner Global IT Team on enterprise initiatives, system implementations, security requirements, and corporate standards
- Manage relationships with technology vendors, service providers, consultants, and contractors
- Maintain comprehensive inventories of hardware, software (including licenses), vendor agreements, and maintenance contracts
- Conduct cost-benefit analyses of IT investments and expenses, identifying opportunities for cost savings
- Perform additional duties as assigned by the General Manager and other members of management
Skills, Experience & Educational Requirements - Degree, diploma, or accreditation in IT, Computer Science, or a related discipline
- Minimum of 8 years of progressive IT leadership experience
- Professional certifications such as MCSE, CCNA, CCNP, PMP, ITIL, or equivalent
- Previous experience in a luxury hotel, resort, or hospitality environment
- Demonstrated success in managing complex IT operations, projects, vendors, and budgets in a service-oriented environment
- Strong technical background in the following areas:
- Knowledge of Microsoft Windows server and desktop operating systems
- Experience with hospitality technology platforms, including Property Management Systems (Opera), Point of Sales (POS) Systems, Human Resources Information Systems (HRIS), telecommunications, and related applications
- Understanding of network architecture, wireless infrastructure, VLANs, IPTV, VoIP, and videoconferencing platforms
- Experience managing VMware environments, patch management solutions (SCCM), backup and recovery platforms, and enterprise security controls
- Knowledge of PCI-DSS, GDPR, and information security governance frameworks
- Strong leadership skills with the ability to effectively engage guests, colleagues, and leaders
- Proven ability to prioritize competing demands simultaneously under pressure
- Must be self-motivated, capable of working independently while fostering a collaborative team culture
- Must be willing to work flexible hours to support business needs, including after-hours support for service disruptions or critical incidents
Benefits- Medical insurance - 80% of premium paid by employer
- Health Savings Account with $50 employer contribution per pay period
- Dental, vision & life insurance - 100% of premium paid by employer
- 401(k) program participation - 4% employer match
- 5 weeks of PTO (Paid Time Off)
- 8 paid holidays
- Uniform provided & complimentary laundering
- Complimentary transportation to/from resort
- Complimentary meal per shift
- Discounts at F&B, Wellness, and Retail outlets on property
- Colleague travel benefit at other Kerzner Properties Worldwide
- Winter season includes complimentary ski pass to Big Sky Resort OR $225 reimbursement towards gym membership, based on availability
Physical RequirementsThe ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
- Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
- Frequent bending, twisting, stooping, reaching, and pulling
- Lifting and carrying of loads weighing up to 75 pounds
- Remaining in a stationary position for long periods
- Constantly operating a computer and other office productivity machinery
- Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
