We9re looking for a hands-on Desktop Support Technician to be the face of IT in our NYC office, supporting day-to-day operations in a fast-paced, creative environment. Our IT support team plays a key role in keeping the business running smoothly. In this role, you9ll be the go-to person for technical support, helping employees stay productive, solving problems quickly, and ensuring a seamless in-office and remote experience. **Description** End-User Support - Provide Tier 1 and Tier 2 support via ticketing systems, Slack, email, and in-person interactions - Troubleshoot hardware, software, and access issues across Mac and Windows environments Device & User Management - Handle hardware setup, configuration, and maintenance for employee devices - Support onboarding and off-boarding, including account setup and MDM enrollment - Maintain an accurate inventory of IT assets and licenses Office & Infrastructure Support - Support conference room AV systems, shared devices, and office connectivity - Assist with basic networking issues, including Wi-Fi and VPN troubleshooting Security & Maintenance: - Assist with system updates, patching, and endpoint compliance - Follow IT security best practices and escalate risks when identified Collaboration & Documentation: - Escalate complex issues to the IT Manager and coordinate with external vendors - Document processes, troubleshooting steps, and common resolutions **Qualifications & Experience** - 2-4 years of desktop or IT support experience in a professional environment - Strong knowledge of macOS and Windows 10/11 - Familiarity with Google Workspace, MDM tools, and ticketing systems - Basic understanding of networking concepts (Wi-Fi, DNS, VPN) **Preferred Qualifications** - Experience supporting hybrid or remote teams - Familiarity with Aruba or Fortinet environments - Exposure to Azure AD or SSO platforms - Relevant certifications such as CompTIA A+ or Google IT Support **Key Skills & Attributes** - Strong customer-service mindset and communication skills - Ability to prioritize and manage tasks in a fast-paced environment - Detail-oriented with strong organizational skills - Reliable, proactive, and solutions-focused **Benefits:** - Health, dental, and vision - PTO - Summer Fridays - Wellness and commuter benefits - Work with a fun, consultative team of experts - Location - headquartered in SoHo, New York City with offices in San Diego, Hamburg and Bratislava Salary: $85,000 - $105,000 Division Front Row US Locations New York, New York, San Diego Remote status Hybrid Yearly salary $85,000 - $105,000 Employment type Full-time