We9re looking for a hands-on Desktop Support Technician to be the face of IT in our NYC office, supporting day-to-day operations in a fast-paced, creative environment. Our IT support team plays a key role in keeping the business running smoothly. In this role, you9ll be the go-to person for technical support, helping employees stay productive, solving problems quickly, and ensuring a seamless in-office and remote experience. Description End-User Support 3 Provide Tier 1 and Tier 2 support via ticketing systems, Slack, email, and in-person interactions 3 Troubleshoot hardware, software, and access issues across Mac and Windows environments Device & User Management 3 Handle hardware setup, configuration, and maintenance for employee devices 3 Support onboarding and off-boarding, including account setup and MDM enrollment 3 Maintain an accurate inventory of IT assets and licenses Office & Infrastructure Support 3 Support conference room AV systems, shared devices, and office connectivity 3 Assist with basic networking issues, including Wi-Fi and VPN troubleshooting Security & Maintenance: 3 Assist with system updates, patching, and endpoint compliance 3 Follow IT security best practices and escalate risks when identified Collaboration & Documentation: 3 Escalate complex issues to the IT Manager and coordinate with external vendors 3 Document processes, troubleshooting steps, and common resolutions Qualifications & Experience 3 2-4 years of desktop or IT support experience in a professional environment 3 Strong knowledge of macOS and Windows 10/11 3 Familiarity with Google Workspace, MDM tools, and ticketing systems 3 Basic understanding of networking concepts (Wi-Fi, DNS, VPN) Preferred Qualifications 3 Experience supporting hybrid or remote teams 3 Familiarity with Aruba or Fortinet environments 3 Exposure to Azure AD or SSO platforms 3 Relevant certifications such as CompTIA A+ or Google IT Support Key Skills & Attributes 3 Strong customer-service mindset and communication skills 3 Ability to prioritize and manage tasks in a fast-paced environment 3 Detail-oriented with strong organizational skills 3 Reliable, proactive, and solutions-focused Benefits: 3 Health, dental, and vision 3 PTO 3 Summer Fridays 3 Wellness and commuter benefits 3 Work with a fun, consultative team of experts 3 Location - headquartered in SoHo, New York City with offices in San Diego, Hamburg and Bratislava Salary: $85,000 - $105,000 Division Front Row US Locations New York, New York, San Diego Remote status Hybrid Yearly salary $85,000 - $105,000 Employment type Full-time