We9re looking for a hands-on Desktop Support Technician to be the face of IT in our NYC office, supporting day-to-day operations in a fast-paced, creative environment.
Our IT support team plays a key role in keeping the business running smoothly. In this role, you9ll be the go-to person for technical support, helping employees stay productive, solving problems quickly, and ensuring a seamless in-office and remote experience.
DescriptionEnd-User Support
- Provide Tier 1 and Tier 2 support via ticketing systems, Slack, email, and in-person interactions
- Troubleshoot hardware, software, and access issues across Mac and Windows environments
Device & User Management
- Handle hardware setup, configuration, and maintenance for employee devices
- Support onboarding and off-boarding, including account setup and MDM enrollment
- Maintain an accurate inventory of IT assets and licenses
Office & Infrastructure Support
- Support conference room AV systems, shared devices, and office connectivity
- Assist with basic networking issues, including Wi-Fi and VPN troubleshooting
Security & Maintenance:
- Assist with system updates, patching, and endpoint compliance
- Follow IT security best practices and escalate risks when identified
Collaboration & Documentation:
- Escalate complex issues to the IT Manager and coordinate with external vendors
- Document processes, troubleshooting steps, and common resolutions
Qualifications & Experience- 2-4 years of desktop or IT support experience in a professional environment
- Strong knowledge of macOS and Windows 10/11
- Familiarity with Google Workspace, MDM tools, and ticketing systems
- Basic understanding of networking concepts (Wi-Fi, DNS, VPN)
Preferred Qualifications- Experience supporting hybrid or remote teams
- Familiarity with Aruba or Fortinet environments
- Exposure to Azure AD or SSO platforms
- Relevant certifications such as CompTIA A+ or Google IT Support
Key Skills & Attributes- Strong customer-service mindset and communication skills
- Ability to prioritize and manage tasks in a fast-paced environment
- Detail-oriented with strong organizational skills
- Reliable, proactive, and solutions-focused
Benefits:- Health, dental, and vision
- PTO
- Summer Fridays
- Wellness and commuter benefits
- Work with a fun, consultative team of experts
- Location - This role is Hybrid in San Diego with offices in New York City, Hamburg and Bratislava
Salary: $85,000 - $105,000
Division Front Row US Locations San Diego Yearly salary $85,000 - $105,000 Employment type Full-time
