Podium

Integration Support Engineer

Podium • $70K — $95K *
Lehi, UT 84043In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2-3 years experience setting up software or following technical procedures
  • Familiar with APIs, webhooks, and FTPs
  • Proven track record in managing a large work queue
  • Comfortable communicating complex technical concepts to non-technical clients
  • Proactive problem-solver who continually seeks improvements.

Responsibilities

  • Coordinate standard and custom integration projects for clients
  • Scope and plan integration projects with strategic clients
  • Configure API settings and manage a work queue with Customer Success Managers
  • Support strategic clients and Account Managers by troubleshooting integration issues
  • Serve as an integrations expert and advocate for client automation needs
  • Maintain high-quality documentation for client integrations and updates
  • Explain technical documentation to diverse audiences.

Benefits

  • Open and transparent company culture
  • Life, short and long-term disability insurance
  • Paid maternity and paternity leave
  • Fertility benefits
  • Generous vacation policy with additional summer holiday weekends
  • Comprehensive medical, dental, and vision coverage
  • 401k retirement plan
  • Company swag drops featuring Podium merchandise
  • Onsite gym with professional coaching
  • Subsidized onsite childcare center for employees.
Full Job Description
The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can coordinate the successful setup of direct integrations between Podium and our clients' systems.

What you will be doing:
  • You will coordinate standard and custom integration projects for Podiums clients.
  • You will scope out and plan projects with strategic clients, ensuring that they are set up for long-term success and scalability.
  • You will be comfortable configuring API settings and managing a work queue alongside Customer Success Account Managers (AMs/CSMs).
  • You will support our strategic clients and Account Managers (AMs/CSMs). The integrations you complete are key components in the overall success plan for the clients they manage.
  • You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
  • You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations and automations we offer.
  • You will maintain high quality documentation of the clients integrations that we set up, as well as update any existing client workbooks/SOPs when needed.
  • You will be explaining technical documentation, such as the Developer API Portal, to strategic clients that comprise both non-technical and technical audiences.

What you should have:
  • 2-3 years prior experience setting up software or following technical operating procedures
  • Experience using API's, webhooks and FTP's.
  • Demonstrated over-achievement managing a large work queue
  • Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
  • You will also need to be the type of person who:
    • Constantly invents new and better ways to get tasks done.
    • Is accountable to others. Your projects will be part of a larger client engagement.
    • Earns the trust of your colleagues by always keeping your commitments.
    • Keep your key stakeholders informed on the progress being made in setting up integrations.
    • Is able to identify short-term and long-term issues or concerns related to client's integrations and adjust projects accordingly.
    • Focuses on results. What you do has clear purpose and you are not satisfied until you achieve your planned outcomes.

Why you'll love working here:
  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local business

Benefits
  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

About Podium

Podium is a software company that provides messaging tools for businesses. The company was founded in 2014 and is headquartered in Salt Lake City, Utah. Podium's platform allows businesses to communicate with customers through text messaging, web chat, and other channels. The company has over 50,000 customers and has raised over $90 million in funding. Podium's mission is to help businesses build stronger relationships with their customers by providing a more convenient and personalized communication experience.
Learn more about Podium
Size
1,000 employees
Industry
Enterprise Technology
Founded
2014
* Ladders Estimates

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