Integration Services Engineer
Position Summary
The Integration Services Engineer is responsible for delivering software solutions that meet or exceed customer project requirements. These software solutions will primarily be centered on installing, configuring, and customizing one or more of DocMagic's products and/or services. The Integration Service Engineer I will provide effective and efficient service to internal and external clients. The Integration Services Engineer I must have at all times, a friendly and positive attitude when answering calls, assisting customers and in the work environment. This position will follow the policies and procedures of the department in order to drive the company vision.
Essential Functions
- Provide 3rd level support regarding interface-related issues.
- Collaborate with commercial LOS and POS partners and their support teams to maintain and improve DocMagic service offering.
- Collaborate with 3rd party vendors on the implementation of DocMagic Products and Services.
- Work with Relationship Managers and support teams to identify and resolve interface issues.
- Collaborate with Compliance on product enhancements to meet new regulatory requirements.
- Share knowledge with DocMagic teams to improve competency with commercial integrations.
- Partner with the Delivery team to implement product enhancements across the full portfolio of DocMagic products.
- Participate in authoring various integration and interface guides, including DocMagic Direct Web Service Guides and LOS Interface Guides.
Other Skills
- Works as a team player and builds strong working relationships by collaborating with peers, and those across the company.
- Work in a positive friendly manner at all times and inspire the company's culture.
- Must be well-organized, extremely detail-oriented and willing to take ownership of responsibilities.
- Completes assignment on time or advises in advance of delays.
- Excellent time management, organizational and communication skills.
- Exercises sound judgment and decision-making skills.
- Works well under time limits, handles multiple tasks concurrently and prioritizes responsibilities.
- Strong problem-solving skills with ability to identify and correct situations.
- Takes risks to innovate and create better solutions for the job, department and the company.
Required Qualifications
- Bachelor's degree in computer science, Engineering, or equivalent experience.
- 4+ years integration or client services experience.
- 4+ years demonstrated success in Business-to-Business integration skills.
- 4+ years technical proficiency across a range of software products and platforms.
- Proficiency in working with Excel, Word, PowerPoint, Outlook.
- Proficiency with other software tools relevant to system integrations (e.g., XML validation tools), with the ability to read and understand code at a high level.
- Mortgage industry experience and knowledge preferred.
Other Duties
In addition to performing the essential functions of the job this position may require other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice.
